Hi,

I have setup a survey invite flow in architect and created a policy for the survey to be sent out from the selected queues. We do not have any contact data saved in Genesys, so used a data action within the flow to get the email address from Salesforce integration. 

While testing, we noticed that there is an error at the send email step. Sumo trace shows the following error:

message:"*** Retryable failed with User `arn:aws:sts::921929057933:assumed-role/quality-secondary-QualityServiceRole-CI2K2BKGY8JY/Quality' is not authorized to perform `ses:SendRawEmail' on resource `arn:aws:ses:us-east-1:457286212393:identity/worldline.com' (Service: AmazonSimpleEmailService; Status Code: 403; Error Code: AccessDenied; Request ID: 7e01985f-5e61-4955-b837-399ee8a9b337; Proxy: null), context: [RetryCount: 0, exception message: LastThrowable NULL], callback: com.inin.quality.service.EmailSendService$$Lambda$2534/0x00000001014e7840@151f7ffa",

Would anybody here know how to fix this error.

Regards,

SB

Hi,

I have setup a survey invite flow in architect and created a policy for the survey to be sent out from the selected queues. We do not have any contact data saved in Genesys, so used a data action within the flow to get the email address from Salesforce integration. 

While testing, we noticed that there is an error at the send email step. Sumo trace shows the following error:

message:"*** Retryable failed with User `arn:aws:sts::921929057933:assumed-role/quality-secondary-QualityServiceRole-CI2K2BKGY8JY/Quality' is not authorized to perform `ses:SendRawEmail' on resource `arn:aws:ses:us-east-1:457286212393:identity/worldline.com' (Service: AmazonSimpleEmailService; Status Code: 403; Error Code: AccessDenied; Request ID: 7e01985f-5e61-4955-b837-399ee8a9b337; Proxy: null), context: [RetryCount: 0, exception message: LastThrowable NULL], callback: com.inin.quality.service.EmailSendService$$Lambda$2534/0x00000001014e7840@151f7ffa",

Would anybody here know how to fix this error.

Regards,

SB

Hello Cameron,

Thank you for your post. The error does mention about AWS and lambda, however we do not have these integrations in our Genesys platform. 

Can you shed more light on the tokens/creds needed for sending an email?

Regards,

SB

Hi,

I have setup a survey invite flow in architect and created a policy for the survey to be sent out from the selected queues. We do not have any contact data saved in Genesys, so used a data action within the flow to get the email address from Salesforce integration. 

While testing, we noticed that there is an error at the send email step. Sumo trace shows the following error:

message:"*** Retryable failed with User `arn:aws:sts::921929057933:assumed-role/quality-secondary-QualityServiceRole-CI2K2BKGY8JY/Quality' is not authorized to perform `ses:SendRawEmail' on resource `arn:aws:ses:us-east-1:457286212393:identity/worldline.com' (Service: AmazonSimpleEmailService; Status Code: 403; Error Code: AccessDenied; Request ID: 7e01985f-5e61-4955-b837-399ee8a9b337; Proxy: null), context: [RetryCount: 0, exception message: LastThrowable NULL], callback: com.inin.quality.service.EmailSendService$$Lambda$2534/0x00000001014e7840@151f7ffa",

Would anybody here know how to fix this error.

Regards,

SB