Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David,

The Sign up form mentions it also provides the UI, so not just the a wrapper around the APIs. Is that right? And is it the same UI as the Web Messenger widget, or is there some differences? Can you share some screenshots if available?

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Anton,

Correct, the Mobile Messenger SDK has User Interface. The UI is not the same as the web, but similarly modern by providing native experience.

Hi David,

The Sign up form mentions it also provides the UI, so not just the a wrapper around the APIs. Is that right? And is it the same UI as the Web Messenger widget, or is there some differences? Can you share some screenshots if available?

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi @David Kempl

Just want to confirm this is for Web Messaging only, not available for open messaging correct?

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.

We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David, 

Hope you're keeping well. I see the last message in this thread is from end of April this year. Is this still in Beta? We've got a customer who needs this feature for their client, but I don't think they'd be willing to sign up for it if it's still in Beta. Any additional news? I see the Idea (DIG-I-13) is marked still as "In Development". 

Thanks,
Stan

You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.

We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Stan,

We GA release the Mobile Messenger in September. Once we GA released, the corresponding idea will be marked as 'delivered'

The Quick Replies feature will be released in the upcoming days.

Regards,

David

Considering the short timeframe till GA, I'd recommend to start using the SDK.

Hi David, 

Hope you're keeping well. I see the last message in this thread is from end of April this year. Is this still in Beta? We've got a customer who needs this feature for their client, but I don't think they'd be willing to sign up for it if it's still in Beta. Any additional news? I see the Idea (DIG-I-13) is marked still as "In Development". 

Thanks,
Stan

You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.

We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David, 

Thanks for the quick update, much appreciated. The customer is asking for links for their developers to set this up, and I've found couple, but not sure what exactly the devs team needs, could you help with that? I've found these URL's related to setup and SDK:

https://help.mypurecloud.com/articles/deploy-messenger/

https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/

Maybe they need all of the above, but I'm not sure. 

Thanks,

Stan

------------------------------
Stan Vasil
GEMA Consulting Ireland Limited

Original Message:
Sent: 07-30-2024 02:23
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Stan,

We GA release the Mobile Messenger in September. Once we GA released, the corresponding idea will be marked as 'delivered'

The Quick Replies feature will be released in the upcoming days.

Regards,

David

Considering the short timeframe till GA, I'd recommend to start using the SDK.

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 07-29-2024 11:51
From: Stan Vasil
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

Hope you're keeping well. I see the last message in this thread is from end of April this year. Is this still in Beta? We've got a customer who needs this feature for their client, but I don't think they'd be willing to sign up for it if it's still in Beta. Any additional news? I see the Idea (DIG-I-13) is marked still as "In Development". 

Thanks,
Stan

------------------------------
Stan Vasil
GEMA Consulting Ireland Limited

Original Message:
Sent: 04-29-2024 04:57
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.

We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-28-2024 17:59
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Stan,

I think these links are most useful for the dev team:

Help Center articles:

https://help.mypurecloud.com/articles/configure-messenger/

https://help.mypurecloud.com/articles/deploy-messenger/

Developer Center article:

https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/

Sample app repos:

https://github.com/MyPureCloud/mobiledx-samples-ios

https://github.com/MyPureCloud/mobiledx-samples-android

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 07-30-2024 05:36
From: Stan Vasil
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

Thanks for the quick update, much appreciated. The customer is asking for links for their developers to set this up, and I've found couple, but not sure what exactly the devs team needs, could you help with that? I've found these URL's related to setup and SDK:

https://help.mypurecloud.com/articles/deploy-messenger/

https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/

Maybe they need all of the above, but I'm not sure. 

Thanks,

Stan

------------------------------
Stan Vasil
GEMA Consulting Ireland Limited

Original Message:
Sent: 07-30-2024 02:23
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Stan,

We GA release the Mobile Messenger in September. Once we GA released, the corresponding idea will be marked as 'delivered'

The Quick Replies feature will be released in the upcoming days.

Regards,

David

Considering the short timeframe till GA, I'd recommend to start using the SDK.

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 07-29-2024 11:51
From: Stan Vasil
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

Hope you're keeping well. I see the last message in this thread is from end of April this year. Is this still in Beta? We've got a customer who needs this feature for their client, but I don't think they'd be willing to sign up for it if it's still in Beta. Any additional news? I see the Idea (DIG-I-13) is marked still as "In Development". 

Thanks,
Stan

------------------------------
Stan Vasil
GEMA Consulting Ireland Limited

Original Message:
Sent: 04-29-2024 04:57
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.

We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-28-2024 17:59
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hello,

Since Cards and Carrousels are currently not supported on the Mobile Messenger SDK version, in case we want to replicate the web message flow for mobile one, we can't use the already existing flow and digital bot flow, and would have to create separate flows that match what is supported currently?

Also, to confirm, data actions are supported in the latest version?

Thank you!

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Marija,

Correct. As long the Mobile Messenger SKD does not support Cards and Carousel in the bot flow, you can create a new flow (e.g. with Quick replies instead of Cards) for mobile. In this case, you have to create another messenger deployment as well, as only one flow can be linked to a messenger deployment.

Data actions are available in Mobile Messenger as those are mainly backend operations.

Best Regards,

Hello,

Since Cards and Carrousels are currently not supported on the Mobile Messenger SDK version, in case we want to replicate the web message flow for mobile one, we can't use the already existing flow and digital bot flow, and would have to create separate flows that match what is supported currently?

Also, to confirm, data actions are supported in the latest version?

Thank you!

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Thank you David. I do have a follow-up question regarding Genesys("command", "Database.set") that the client uses for the web messaging to Get Participant data in the flow from web page. Is it possible to do the same with mobile sdk? And do you have documentation on how to do it? Thank you!

Hi Marija,

Correct. As long the Mobile Messenger SKD does not support Cards and Carousel in the bot flow, you can create a new flow (e.g. with Quick replies instead of Cards) for mobile. In this case, you have to create another messenger deployment as well, as only one flow can be linked to a messenger deployment.

Data actions are available in Mobile Messenger as those are mainly backend operations.

Best Regards,

Hello,

Since Cards and Carrousels are currently not supported on the Mobile Messenger SDK version, in case we want to replicate the web message flow for mobile one, we can't use the already existing flow and digital bot flow, and would have to create separate flows that match what is supported currently?

Also, to confirm, data actions are supported in the latest version?

Thank you!

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

On Mobile, we have Custom Attributes for similar use cases:

• https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/android/customattributes
• https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/ios/customattributes

Thank you David. I do have a follow-up question regarding Genesys("command", "Database.set") that the client uses for the web messaging to Get Participant data in the flow from web page. Is it possible to do the same with mobile sdk? And do you have documentation on how to do it? Thank you!

Hi Marija,

Correct. As long the Mobile Messenger SKD does not support Cards and Carousel in the bot flow, you can create a new flow (e.g. with Quick replies instead of Cards) for mobile. In this case, you have to create another messenger deployment as well, as only one flow can be linked to a messenger deployment.

Data actions are available in Mobile Messenger as those are mainly backend operations.

Best Regards,

Hello,

Since Cards and Carrousels are currently not supported on the Mobile Messenger SDK version, in case we want to replicate the web message flow for mobile one, we can't use the already existing flow and digital bot flow, and would have to create separate flows that match what is supported currently?

Also, to confirm, data actions are supported in the latest version?

Thank you!

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------