When using the Knowledge Optimizer to select and drag unanswered queries to existing articles, I see the selected query move to the article, and it shows that it was either successfully linked to the article, or that it was already linked to the article. I would expect to no longer see that unanswered query in the list of items to handle but the next time I visit the Optimizer all the unanswered queries I have previously handled are there again. 

Am I missing something? Is this expected? Is there a better way to manage unanswered queries so I am not reworking them? Thank you!

That is normal behavior.  The only thing that gives you any indication that you completed the operation is the tiny little notification in the top-right of the screen. 

When using the Knowledge Optimizer to select and drag unanswered queries to existing articles, I see the selected query move to the article, and it shows that it was either successfully linked to the article, or that it was already linked to the article. I would expect to no longer see that unanswered query in the list of items to handle but the next time I visit the Optimizer all the unanswered queries I have previously handled are there again. 

Am I missing something? Is this expected? Is there a better way to manage unanswered queries so I am not reworking them? Thank you!

Oh man...that is a bummer!! I would love if the tile changed color or some indication that the Unanswered Query has already been handled to prevent teammates that work in the platform together would realize that it has already been handled.

I am in the process of developing a new knowledge base and digital bot for a department and developing training to handoff. Was hopeful there was a better way to train than just saying for them to manually keep track of what they have already done. :(

That is normal behavior.  The only thing that gives you any indication that you completed the operation is the tiny little notification in the top-right of the screen. 

When using the Knowledge Optimizer to select and drag unanswered queries to existing articles, I see the selected query move to the article, and it shows that it was either successfully linked to the article, or that it was already linked to the article. I would expect to no longer see that unanswered query in the list of items to handle but the next time I visit the Optimizer all the unanswered queries I have previously handled are there again. 

Am I missing something? Is this expected? Is there a better way to manage unanswered queries so I am not reworking them? Thank you!

That is normal behavior.  The only thing that gives you any indication that you completed the operation is the tiny little notification in the top-right of the screen. 

When using the Knowledge Optimizer to select and drag unanswered queries to existing articles, I see the selected query move to the article, and it shows that it was either successfully linked to the article, or that it was already linked to the article. I would expect to no longer see that unanswered query in the list of items to handle but the next time I visit the Optimizer all the unanswered queries I have previously handled are there again. 

Am I missing something? Is this expected? Is there a better way to manage unanswered queries so I am not reworking them? Thank you!

That is normal behavior.  The only thing that gives you any indication that you completed the operation is the tiny little notification in the top-right of the screen. 

When using the Knowledge Optimizer to select and drag unanswered queries to existing articles, I see the selected query move to the article, and it shows that it was either successfully linked to the article, or that it was already linked to the article. I would expect to no longer see that unanswered query in the list of items to handle but the next time I visit the Optimizer all the unanswered queries I have previously handled are there again. 

Am I missing something? Is this expected? Is there a better way to manage unanswered queries so I am not reworking them? Thank you!