Hi Community, 

As we are releasing more and more enhancements around knowledge portal, we understand that new UI features might break the current look and feel of the website based on every organisations' customisations kept in place. 

 

We wanted to take some time in sharing some robust CSS customisation we would recommend to avoid website breakages. Please note that this is still NOT OFFICIALLY SUPPORTED but more of a better way to implement customisation that we recommend. Hope this helps!

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Abhinayaa Jayaraman
Genesys - Employees
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What other enhancements are planned for Knowledge Portals in the near future?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 12-13-2023 06:59
From: Abhinayaa Jayaraman
Subject: Knowledge Portal Customisations

Hi Community, 

As we are releasing more and more enhancements around knowledge portal, we understand that new UI features might break the current look and feel of the website based on every organisations' customisations kept in place. 

 

We wanted to take some time in sharing some robust CSS customisation we would recommend to avoid website breakages. Please note that this is still NOT OFFICIALLY SUPPORTED but more of a better way to implement customisation that we recommend. Hope this helps!

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Abhinayaa Jayaraman
Genesys - Employees
------------------------------