Dear Community,

I have integrated mobile app messenger chat with Genesys Cloud using their API. However, I'm encountering a crash when sending message requests due to an incompatibility with the latest version of the Ktor library (v3.1.3, released on May 5, 2025). It appears that Genesys has not yet updated their API integration to support this version. The integration works without issues when using an older version of Ktor.

Appreciate any advice on this issue.

Thanks

Mahesh Jain

Hello Mahesh,

Thank you for that info. I'm going to see if I can get in touch with someone from that team. I will let you know once I have some more info.

Dear Community,

I have integrated mobile app messenger chat with Genesys Cloud using their API. However, I'm encountering a crash when sending message requests due to an incompatibility with the latest version of the Ktor library (v3.1.3, released on May 5, 2025). It appears that Genesys has not yet updated their API integration to support this version. The integration works without issues when using an older version of Ktor.

Appreciate any advice on this issue.

Thanks

Mahesh Jain

Dear Jason,

Great. 

Thank you.

Mahesh

Hello Mahesh,

Thank you for that info. I'm going to see if I can get in touch with someone from that team. I will let you know once I have some more info.

Dear Community,

I have integrated mobile app messenger chat with Genesys Cloud using their API. However, I'm encountering a crash when sending message requests due to an incompatibility with the latest version of the Ktor library (v3.1.3, released on May 5, 2025). It appears that Genesys has not yet updated their API integration to support this version. The integration works without issues when using an older version of Ktor.

Appreciate any advice on this issue.

Thanks

Mahesh Jain

Dear Community,

Further help needed.

Best Regards

Mahesh Jain

Dear Jason,

Great. 

Thank you.

Mahesh

Hello Mahesh,

Thank you for that info. I'm going to see if I can get in touch with someone from that team. I will let you know once I have some more info.

Dear Community,

I have integrated mobile app messenger chat with Genesys Cloud using their API. However, I'm encountering a crash when sending message requests due to an incompatibility with the latest version of the Ktor library (v3.1.3, released on May 5, 2025). It appears that Genesys has not yet updated their API integration to support this version. The integration works without issues when using an older version of Ktor.

Appreciate any advice on this issue.

Thanks

Mahesh Jain

Hi Mahesh, 

We don't have exact dates for the KTOR update. We need to be careful with this update as it might cause a braking experience for some customers.

For the interim, I suggest using the older KTOR version in your app to remain compatible.

Dear Community,

Further help needed.

Best Regards

Mahesh Jain

Dear Jason,

Great. 

Thank you.

Mahesh

Hello Mahesh,

Thank you for that info. I'm going to see if I can get in touch with someone from that team. I will let you know once I have some more info.

Dear Community,

I have integrated mobile app messenger chat with Genesys Cloud using their API. However, I'm encountering a crash when sending message requests due to an incompatibility with the latest version of the Ktor library (v3.1.3, released on May 5, 2025). It appears that Genesys has not yet updated their API integration to support this version. The integration works without issues when using an older version of Ktor.

Appreciate any advice on this issue.

Thanks

Mahesh Jain