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Last Login showing Never

  • 1.  Last Login showing Never

    Posted 04-30-2025 23:21

    Has anyone noticed that sometime in the last week or so the People container shows Last Login as NEVERY for ALL users?  I have checked 3 regions with several ORGs.  


    #Reporting/Analytics
    #SystemAdministration

    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------


  • 2.  RE: Last Login showing Never

    Posted 05-01-2025 05:33

    Hi Robert,

    Yes we are seeing the same on our org in London - do we know if anyone has raised to Genesys ?

    Thanks,



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------



  • 3.  RE: Last Login showing Never

    Posted 05-01-2025 09:39

    Hey Robert and Neil,

    I was checking internally and it looks like we caught this issue last week and everything should repopulate correctly. Are you still experiencing this issue? Neil mentioned their org was in London. @Robert Wakefield-Carl what were the regions that you checked?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
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  • 4.  RE: Last Login showing Never

    Posted 05-01-2025 10:28

    This was for US-West, US-East, Ireland, and Frankfurt.  Unfortunately, or fortunately, it seems to be working today.  I guess we chalk this up to "oops".  I guess someone does monitor my posts!



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Last Login showing Never

    Posted 05-01-2025 11:28

    We are still seeing it (US-West ORG). Interestingly, the API does get the correct information, so I'm thinking it's a front-end UI issue....



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 6.  RE: Last Login showing Never

    Posted 05-02-2025 00:04

    Hi Jason,

    Checked again this morning, circa 5am (UK), and no change - all users still show 'Never'.

    Thanks,



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------



  • 7.  RE: Last Login showing Never

    Posted 05-02-2025 01:13

    Hi Jason, I rechecked today for both EMEA (Dublin) and EMEA (UAE), and the issue still persists.



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    Sabapathi T
    x
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  • 8.  RE: Last Login showing Never

    Posted 05-02-2025 06:51

    Hi Robert,

    We are also having this issue at the moment since yesterday;



    ------------------------------
    Orhun Sahin
    Software Development Engineer
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  • 9.  RE: Last Login showing Never

    Posted 05-02-2025 09:25
    Edited by Kristopher (Kris) Rice 05-02-2025 09:46

    Hi Robert, I noticed this issue yesterday afternoon and opened a support case. We have orgs in USE2 and USW2, and all are effected. We are able to retrieve both both lastTokenIssued and dateLastLogin using the API. 



    ------------------------------
    Kristopher (Kris) Rice
    Systems Administrator Principal
    ------------------------------



  • 10.  RE: Last Login showing Never

    Posted 05-02-2025 10:20

    We also opened a support case. Got the following update:

    I am happy to report our team have stated they have identified the source of the issue and are currently working to rectify this.

    So, we shall have to wait and see...



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 11.  RE: Last Login showing Never

    Posted 05-02-2025 14:14

    Hello everyone,

    Thank you for the patience. The internal issue that I found I believe only handled APNE1. I was able to locate another ticket for a broader issue. Based on what I am reading, our Dev team has a fix in place and is rolling it out to each region during their off-hours.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 12.  RE: Last Login showing Never

    Posted 05-03-2025 14:16

    Hi Jason,

    I can confirm that it back to normal today for eu-west Dublin region.



    ------------------------------
    Orhun Sahin
    Software Development Engineer
    ------------------------------



  • 13.  RE: Last Login showing Never

    Posted 05-03-2025 16:09

    US-East is still Never and US-West showing dates



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 14.  RE: Last Login showing Never

    Posted 05-05-2025 08:14

    My USE1 org showing dates this morning



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    ------------------------------



  • 15.  RE: Last Login showing Never

    Posted 05-04-2025 03:32
    Guys,

    Our org, London, showing correct this morning.

    Regards,

     

    Neil Jones

    Voice Comms Lead

    Office: +44 (0) 1282 847997 Ext: 21007

    Awaze

    awaze.com

     

     

     

     

     

     

     






  • 16.  RE: Last Login showing Never

    Posted 05-05-2025 03:33

    I can confirm that issue is still outstanding for EU Central 1 (Frankfurt) and APS 1 (Mumbai) and  this is the second time it happens in a row within a few weeks. Seems like the last fix got overwritten with the release after.



    ------------------------------
    Hichem Agrebi
    ------------------------------



  • 17.  RE: Last Login showing Never

    Posted 05-06-2025 04:29

    Our org region is EU Central 1 (Frankfurt), any dates on when the fix should be applied?



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    Ahmad Sameh
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  • 18.  RE: Last Login showing Never

    Posted 05-05-2025 08:18

    Issue seems to remain in US-West this morning. I have updated our ticket with Support.



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 19.  RE: Last Login showing Never

    Posted 05-05-2025 09:10

    Hey Paul,

    When you look at the last login column, are you changing the dropdown to show more than 25 records per page? Based on the information that I'm seeing internally, the issue is still being worked on. If the records per page is set to 25, the information shows up correctly. However if the entries per page is increased to 75 or 100, that information disappears. Let me know if any of the Last Login info is showing up properly for you.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 20.  RE: Last Login showing Never

    Posted 05-05-2025 09:52

    US East and West seem to be showing consistently no matter how many I shown - at least for now.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 21.  RE: Last Login showing Never

    Posted 05-05-2025 10:58
    Edited by Paul Simpson 05-05-2025 10:59

    Interesting, thanks. It was actually defaulting to 100, but if I change it to 25, it does seem to work.

    Gets even stranger, though. When you set it to 100, it shows dates for some users, but not all! I have some users who I know with absolute certainty have logged in recently, but they still show as "Never, yet others (towards the lower half of the list) show dates. (I have yet to confirm whether the dates are correct.)

    Edit to add:

    Also, not that it necessarily matters, the issue seems to affect the "Welcome Sent" column too....

    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 22.  RE: Last Login showing Never

    Posted 05-05-2025 11:18

    in EU Central 1, you get to see the Date last login when you filter up to 50, when you filter at 75 it shows partially Never (so date last login) and when you filter the page at 100 users you don't get to see any date last login. Is this like an intermediary fix until it gets properly fixed?



    ------------------------------
    Hichem Agrebi
    ------------------------------



  • 23.  RE: Last Login showing Never

    Posted 05-05-2025 09:54

    We are in US-East1, Ive checked, and it seems we are experiencing it also. 



    ------------------------------
    Reuben Goodwin
    Sr. Telephony Engineer
    ------------------------------



  • 24.  RE: Last Login showing Never

    Posted 05-06-2025 09:49

    FedRamp is still having this issue. I reviewed a lot of ORGs and all of them shows Last Login as Never for all users.



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    Mario Montes
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  • 25.  RE: Last Login showing Never

    Posted 05-07-2025 10:17

    Any updates here? FedRAMP Orgs still appear to be showing as Never for Last Login this morning and the Release Notes continue to be blank. Thanks!



    ------------------------------
    Shane Jenkins
    Telecommunications Specialist
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  • 26.  RE: Last Login showing Never
    Best Answer

    Posted 05-07-2025 10:25

    Hello Shane,

    These are two separate issues. Our teams are working to get these issues fixed. For right now, I believe there is workaround for the Last Login info. If you change the number of entries to be displayed at the bottom of the page to 25, some have reported that the details show up.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 27.  RE: Last Login showing Never

    Posted 05-07-2025 14:39

    Thanks Jason. We tried changing the number of entries to 25, but the issue persists. Hopefully both can be resolved shortly. Thanks again!



    ------------------------------
    Shane Jenkins
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  • 28.  RE: Last Login showing Never

    Posted 05-13-2025 19:08

    Anything new to report here? We're still not showing a valid Last Login for People in our FedRAMP regions. 

    Thanks,



    ------------------------------
    Shane Jenkins
    ------------------------------



  • 29.  RE: Last Login showing Never

    Posted 05-15-2025 08:50

    Still no change in FedRAMP, still showing Never for last login. 



    ------------------------------
    Kristopher (Kris) Rice
    Systems Administrator
    ------------------------------



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