Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Hey Paul and Niel,

Thank you for the feedback. I know that sometimes our announcements / documentation can be a little confusing. 

If you would like to have changes made to the Resource Center article, we encourage you to utilize the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Thanks for the suggestion Jason, will do.

In the meantime, is there anyone here who can advise whether we need to start the ball rolling with Firewall updates?

Hey Paul and Niel,

Thank you for the feedback. I know that sometimes our announcements / documentation can be a little confusing. 

If you would like to have changes made to the Resource Center article, we encourage you to utilize the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

I don't do business in the Africa or Jakarta regions but this is how I interpret this.

This seems to imply that while a lot of other regions were moved to known, Genesys "owned" CIDRs a couple of years ago, Cape Town and Jakarta have been using the larger AWS range of IPs for media traffic.  So there's multiple changes in this release of note:

1. A fourth CIDR range is being added for those regions who have already been using Genesys vs AWS CIDR ranges for the media tier
2. Cape Town and Jakarta are now going to also be using the Genesys CIDRs.  So those regions should make sure the 3 previous and new fourth CIDR are allowed in their firewall.
3. If you use the Force TURN feature, that will also now make use of the Genesys CIDR ranges instead of the previous/current static list.
4. The RTP range is being extended so all commercial regions need to ensure their firewall covers this extended range. All commercial regions includes Cape Town and Jakarta.

I could be wrong so happy to be corrected :)

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Vaun, your reading of the announcement is correct! 

We recently streamlined the announcement for clarity's sake.  The updated article calls out who is affected in a simpler manner, provides the two steps customers affected by any of the conditions should take, and readiness test suggestions per product function.

https://help.mypurecloud.com/articles/2024-genesys-cidr-expansion-commercial/

I don't do business in the Africa or Jakarta regions but this is how I interpret this.

This seems to imply that while a lot of other regions were moved to known, Genesys "owned" CIDRs a couple of years ago, Cape Town and Jakarta have been using the larger AWS range of IPs for media traffic.  So there's multiple changes in this release of note:

1. A fourth CIDR range is being added for those regions who have already been using Genesys vs AWS CIDR ranges for the media tier
2. Cape Town and Jakarta are now going to also be using the Genesys CIDRs.  So those regions should make sure the 3 previous and new fourth CIDR are allowed in their firewall.
3. If you use the Force TURN feature, that will also now make use of the Genesys CIDR ranges instead of the previous/current static list.
4. The RTP range is being extended so all commercial regions need to ensure their firewall covers this extended range. All commercial regions includes Cape Town and Jakarta.

I could be wrong so happy to be corrected :)

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Hey Paul! The newest Q&A episode covers your post - check it out here. I hope it helps you out.

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA

Thanks, Nicole - I'll have a watch.

As far as this particular question is concerned, the article appears to have been updated to indicate that ANY of the bullet points applying means you are affected (which, TBH, probably means everyone!!!)

Hey Paul! The newest Q&A episode covers your post - check it out here. I hope it helps you out.

Hi,

I see from the Release Notes hat Genesys have announced another CIDR address range expansion.

Now, maybe I am reading it wrong, but the "Am I affected?"section is somewhat ambiguous. There are 4 bullet points listed, what I want to know is, are affected customers those where ANY of the 4 bullets apply, or only those where ALL apply?

Mention is made in one bullet of the Africa (Cape Town) and Asia Pacific (Jakarta) regions. I manage some ORGs based out of US-West, that do not use Global Media Fabric, so does that mean this does not affect them? Or do the other bullets (TURN etc.) mean they will be?

Sorry to appear stupid, but I feel a little more clarity from Genesys is required here!

TIA