Genesys Cloud Journey Management is an end-to-end solution for businesses to understand and optimize customer journeys. With Journey Management, you can leverage native Genesys Cloud interaction and event data for visibility into customer behavior, unlocking insights to optimize journeys, align outcomes with key business KPIs, and drive results.
Whether you're curious about the capabilities of Journey Management and just want to learn more, or your business has just enabled Journey Management in Genesys Cloud and you're ready to get started, Beyond has the training to support your needs.
Looking for a quick overview?
Check out Journey Management for Contact Center Optimization to discover how businesses can use journey management capabilities to visualize and analyze cross-channel customer behavior to gain insights and drive optimization efforts.
Ready to get started?
Get ahead of the curve and learn how to use Journey Management capabilities. It is recommended that you take the courses below in the order provided for the most cohesive learning experience.
Join us live!
Join our Genesys Cloud experts for a deep dive into the platform's powerful Journey Management capabilities. Register for the live session on October 24, 2024 at 11:00 AM Eastern Time. It's free and open to all!
Can't make the live session? Be sure to check out Beyond for the recording, available on November 1, 2024 for all active Beyond Genesys Cloud learning subscribers.
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Lindsay Scarpaci
Product Manager, Genesys Beyond
Genesys - Employees
lindsay.scarpaci@genesys.com
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