I see you raised an idea for this and will put a link to it here in case anyone else in the community searches for the same and/or wants to vote on the idea:
Ability to listen to user's greeting without calling their extension
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 10-22-2024 08:19
From: Samuel Jillard
Subject: Listen to a user's voicemail greeting without calling their extension?
Hi @Jennifer Cieslak
I can not see a way of previewing a users voicemail greeting as an admin. I would recommend raising this as a feature request on the Genesys Cloud Product Ideas Lab as it seems like this could be quite useful
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 10-10-2024 12:02
From: Samuel Jillard
Subject: Listen to a user's voicemail greeting without calling their extension?
Hi Jennifer,
Welcome to the Community. A great first question. I am not sure if there is a way to do this, but I will look into it. In the mean time maybe one of the other community members will have the answer
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 10-10-2024 09:09
From: Jennifer Cieslak
Subject: Listen to a user's voicemail greeting without calling their extension?
Is there any way to preview a user's voicemail greeting without calling their extension? Specifically direct reports. Thank you!
#Telephony
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Jennifer Cieslak
Mapfre Tech SA
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