Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Listen to a user's voicemail greeting without calling their extension?

    NEW MEMBER
    Posted 10-10-2024 09:09

    Is there any way to preview a user's voicemail greeting without calling their extension? Specifically direct reports. Thank you!


    #Telephony

    ------------------------------
    Jennifer Cieslak
    Mapfre Tech SA
    ------------------------------


  • 2.  RE: Listen to a user's voicemail greeting without calling their extension?

    GENESYS
    Posted 10-10-2024 12:03

    Hi Jennifer,

    Welcome to the Community.  A great first question.  I am not sure if there is a way to do this, but I will look into it.  In the mean time maybe one of the other community members will have the answer



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Listen to a user's voicemail greeting without calling their extension?
    Best Answer

    GENESYS
    Posted 20 days ago

    Hi @Jennifer Cieslak


    I can not see a way of previewing a users voicemail greeting as an admin. I would recommend raising this as a feature request on the Genesys Cloud Product Ideas Lab as it seems like this could be quite useful



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 4.  RE: Listen to a user's voicemail greeting without calling their extension?

    GENESYS
    Posted 5 days ago

    I see you raised an idea for this and will put a link to it here in case anyone else in the community searches for the same and/or wants to vote on the idea:

    Ability to listen to user's greeting without calling their extension



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources