Genesys Cloud CX

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  • 1.  Location is not getting verified

    Posted 12-07-2022 03:10
    Hello,

    We have added a new external trunk which is showing In-Service. When we are making a call then error is coming for location and address.
    also when checking location, its not verified.

    Can anyone help us how to get it verified ?
    #DigitalChannels
    #Implementation
    #Outbound
    #PlatformAdministration
    #SIP/VolP
    #Telephony

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    pradeep Kumar
    Blackbox Technologies Australia Pty Ltd
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  • 2.  RE: Location is not getting verified

    Posted 12-07-2022 03:30
    Hi

    In that location settings, if you remove the existing address then start typing it again. it should auto populate the matches. Choose from the suggested addresses and it will autofill and verify


    Cheers
    Zubair

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    Muhammad Zubair Awan
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  • 3.  RE: Location is not getting verified

    Posted 12-07-2022 03:38
    Thank you Zubair, We tried with typing but still getting not verified.

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    pradeep Kumar
    Blackbox Technologies Australia Pty Ltd
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