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  • 1.  Log Capture Under Troubleshooting

    Posted 02-04-2025 15:35

    Good day,

    I would like to ask about the Log Capture, is it possible to enable that? what do we need to do to enable that or how to capture the logs of each user?


    #Unsure/Other

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    Christian Yadao
    Analysist
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  • 2.  RE: Log Capture Under Troubleshooting
    Best Answer

    Posted 02-04-2025 15:53

    Hello Christian,

    There are a few ways that you can capture console and network logs on Genesys Cloud. I would recommend you take a look at this article in the Resource Center.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Log Capture Under Troubleshooting

    Posted 22 days ago

    As an Admin you can enable log capture for specific users if they are using the Web Client or Desktop App

    https://help.mypurecloud.com/articles/enable-automatic-log-capture/



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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    Original Message


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