A knowledge portal can serve as a central hub for information, resources, and support within an organization or for external customers. Here are a few potential customers who might be interested in such an application, along with a tailored pitch to each:
1. Corporate Enterprises
- Need: A centralized knowledge repository for employees to access important internal documentation, training materials, policies, and FAQs.
- Pitch: "We can develop a custom knowledge portal that enables your employees to find critical company resources, best practices, and expert knowledge quickly and efficiently, improving productivity and reducing time spent searching for information."
2. Educational Institutions
- Need: A portal to house course materials, research papers, and provide students and faculty with easy access to educational resources.
- Pitch: "Our custom knowledge portal solution can streamline the distribution of learning resources, making it easier for students and faculty to access course materials, lectures, and research documents in a unified platform."
3. Healthcare Providers
- Need: A knowledge management system for healthcare professionals to access medical records, treatment protocols, research studies, and regulatory guidelines.
- Pitch: "Our solution can create a secure, easy-to-navigate portal that gives healthcare professionals immediate access to critical medical knowledge, improving patient care and ensuring compliance with healthcare standards."
4. Consulting Firms
- Need: A knowledge sharing platform where consultants can store and access industry reports, case studies, frameworks, and other reference materials.
- Pitch: "We can help you build a custom portal where your consultants can access your company's intellectual property, research, and case studies in one place, fostering collaboration and streamlining knowledge sharing."
5. Technology Startups
- Need: A centralized hub for technical documentation, API guides, tutorials, and community-driven Q&A.
- Pitch: "We can build a custom knowledge portal that allows your development teams to easily access technical resources, including documentation, troubleshooting guides, and forums, to foster collaboration and reduce onboarding time for new hires."
6. Non-Profit Organizations
- Need: A centralized location for resources, training materials, best practices, and organizational knowledge to be shared with staff, volunteers, and donors.
- Pitch: "Our custom-built knowledge portal can empower your staff and volunteers by providing them with easy access to educational resources, training materials, and other key organizational knowledge that helps drive your mission forward."
7. Customer Support Teams
- Need: A knowledge base for customer service teams to access product manuals, troubleshooting guides, and customer service scripts.
- Pitch: "We can create a tailored knowledge portal that allows your support team to quickly access product documentation, FAQs, and troubleshooting resources, enabling faster response times and improving customer satisfaction."
Key Features of a Custom Knowledge Portal:
- Search Functionality: Advanced search capabilities to help users quickly find the information they need.
- User Roles and Permissions: Allowing different levels of access based on roles, ensuring secure and relevant access.
- Content Management System: An easy-to-use CMS that allows admins to add, update, or remove knowledge resources.
- Integration with Existing Systems: Ability to integrate with existing tools or systems (e.g., CRM, ERP) for a seamless experience.
- Analytics & Reporting: Insights into portal usage and content engagement to continuously improve and optimize the platform.
- Mobile-Friendly Interface: Ensuring that users can access the knowledge portal on any device, enhancing accessibility.
Steps to Attract Customers:
1. Identify Industries with a Knowledge Gap: Research industries or businesses where information access and sharing are crucial but challenging.
2. Create a Portfolio: Develop case studies or demo portals showcasing how your custom knowledge portal can solve real-world problems.
3. Offer Personalized Demos: Tailor your pitches to meet the specific needs of potential customers.
4. Networking and Outreach: Attend industry-specific events or online forums and reach out directly to decision-makers in target organizations.
5. Use Testimonials: If you've already worked with clients, include their testimonials to build trust and credibility.
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Suryavesh Sahani
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Original Message:
Sent: 10-24-2024 14:25
From: Kayla Yeazel
Subject: Looking for a customer regarding custom application for Knowledge portal
Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process.
Thank you!
#ConversationalAI(Bots,AgentAssist,etc.)
#Connect with a Customer (NEW)
#SystemAdministration
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Kayla Yeazel
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