Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Building a real-time knowledge base system (KMDB) involves following five key points:

1. Data Collection & Organization: Gather relevant data, agent interactions, and product/service information. This data can be organized into structured format using tags, categories and matadata.
2. Real-time Search & Retrieval: Implement a fast and accurate AI Powered search engine.  
3. Contextual Recommendations: Leverage machine learning algorithms to analyze agent interactions and customer behavior.  
4. Collaboration & Knowledge Sharing: Create a platform where agents can contribute to the knowledge base, share best practices, and vote on the quality of information.
5. Integration with Contact Center Tools: Integrate the KMDB with your existing Genesys contact center software (CRM, call center software, etc.).

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#SystemAdministration

------------------------------
Kayla Yeazel
------------------------------

I enjoyed the responses from Jason Kleitz and Setu Shah. Curious to see the answers to this situation that I don't know a lot about either. 

Our credit union is interested in using the Knowledge portal in Genesys Cloud; however, we would like to sync all of our solution articles from Fresh Service to update automatically and to be used for Agent Assist. This is done by working with our vendor on creating a custom application. We are seeking other resources that have implemented a similar process. If there are any other credit unions (or other companies) that have implemented syncing any knowledge base system with Genesys Cloud and/or uses Agent Assist for this, we're very interested in connecting and would appreciate any feedback and knowledge of this process. 

Thank you!

#ConversationalAI(Bots,AgentAssist,etc.)