Hello Ana,
I understand you're facing challenges with the WHI forecast you mentioned in your first post. It can be frustrating when things don't work as expected. To clarify, WHI forecasts won't show up in the Main Forecast UI; you'll need to access them through the Forecast menu option instead.
I'm sorry to hear about the error you're encountering. If possible, could you try generating an Automatic Best Method forecast? Also, do you have any historical interaction data available in Genesys Cloud?
Thanks,
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Daniel Chapdelaine,
Senior Product Manager, WFM Forecasting
Genesys - Employees
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Original Message:
Sent: 03-24-2025 05:40
From: ANA BELEN ALONSO VIDALES
Subject: MAIN FORECAST
Thanks Robert
Yes, all the admins have those permissions and we have the same issue
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ANA BELEN ALONSO VIDALES
CTI
Original Message:
Sent: 03-21-2025 11:43
From: Robert Gacula
Subject: MAIN FORECAST
Just checking do you have all these permissions set up?
- The following permissions:
- Workforce Management > mainForecast > All
- Workforce Management > mainForecast > View
- Workforce Management > Planning Group > View
- Analytics > conversationsAggregate > View
- Routing > Queue > View
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
Original Message:
Sent: 03-21-2025 09:49
From: ANA BELEN ALONSO VIDALES
Subject: MAIN FORECAST
Hi community
We have this message in the main forecast; that appears after making several attempts to adjust the frequency of inbound traffic by weeks using the weighted historical index from the forecasting tool .
Any idea how I can solve it?
Thanks in advance
BR
#WorkforceManagement
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ANA BELEN ALONSO VIDALES
CTI
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