Workforce Engagement Management

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  • 1.  Manager View for All Agents

    Posted 11-22-2022 09:15
    Recently, in the WEM series there was a view/dashboard for seeing the entire team as a whole- including evaluations, metrics, courses assigned. Unfortunately, I didn't grab a screen shot of it. I am wondering if that is something coming in the future or something we should have now?
    #WorkforceEngagementManagement
    #WorkforceManagement
    #QualityManagement
    #PerformanceManagement
    #CoachingandTraining

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
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  • 2.  RE: Manager View for All Agents

    GENESYS
    Posted 11-23-2022 02:33
    Hi Cherri,
    Is this the view you were looking for?

    It is on the roadmap and there will be a Beta on this

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    Hilde Lannoo
    Genesys - Employees
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  • 3.  RE: Manager View for All Agents

    Posted 11-23-2022 10:29
    Edited by Hichem Agrebi 11-23-2022 10:33
    HI Hilde,
    is there a new set of APIs for this view or are these all existing APIs? can you pls share what APIs are used for this view pending the beta release?
    Thanks
    Regards
    Hichem

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    Hichem Agrebi
    CC-Expertise Ltd
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  • 4.  RE: Manager View for All Agents

    GENESYS
    Posted 11-23-2022 11:26
    Hi Hichem,

    This is a roadmap feature and not yet available in product. When we release this feature as BETA we will be sure to share details on the views and APIs.

    Hope this helps.

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    Shikha Khattar
    Product Management, Workforce Engagement Management
    Genesys Cloud
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  • 5.  RE: Manager View for All Agents

    Posted 11-23-2022 10:59
    Yes Hilde! That was the view that was in my brain! Is there an ETA for the beta? We would definitely participate

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
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  • 6.  RE: Manager View for All Agents

    GENESYS
    Posted 11-23-2022 11:24
    Hi Cherri,

    We do have you on the BETA list. Tentatively BETA for this would be Q12023. Note that what Hilde shared is a screenshot of the prototyped version and there may be minor updates to the design as we continue to develop this feature.

    There is also supervisor overview currently in design which will be the landing page in above supervisor activity view. Would love to hear your feedback on this.



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    Shikha Khattar
    Product Management, Workforce Engagement Management
    Genesys Cloud
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  • 7.  RE: Manager View for All Agents

    Posted 11-23-2022 12:14
    Hi Shikha, is there a link to register for this Beta? thanks
    Regards
    Hichem

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    hichem agrebi
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  • 8.  RE: Manager View for All Agents

    GENESYS
    Posted 11-23-2022 12:19
    Edited by Shikha Khattar 11-23-2022 12:20
    Hi Hichem,

    You'll see a BETA enrolment tile show up on our BETA HQ community in next few days - https://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329 - Keep watching!

    We'll make sure we add you and cherri to the BETA list.


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    Shikha Khattar
    Product Management, Workforce Engagement Management
    Genesys Cloud
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