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  • 1.  mandating agents to login via SSO(but selective agents only)

    Posted 17 days ago

    Dear Community ,

    Does someone know how to mandate one set of agents to login to GC via SSO only , but another set of agents can login into GC manually as well ! 

    There is a setting that will make it ALL or NONE - 'Disable GC login'  as also mentioned in https://help.mypurecloud.com/articles/use-sso-instead-of-genesys-cloud-login-credentials/.

    Does somebody know if this can be selectively done ?

    Regards

    Garima.


    #Implementation
    #Integrations

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    Regards
    Garima.
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  • 2.  RE: mandating agents to login via SSO(but selective agents only)

    Top 25 Contributor
    Posted 17 days ago

    Hey Garima, 

    Currently, this is all or nothing. You "could" do a janky workaround by resetting the passwords for those who you don't want to be able to login with GC manually, and asking them not to reset the password, therefore 'forcing' them to use SSO. Though, you would need to rely on the honesty system then 



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    Lawrence Drayton
    Prvidr Pty Ltd
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  • 3.  RE: mandating agents to login via SSO(but selective agents only)

    Posted 15 days ago

    Thanks Lawrence for confirming that!!

    Regards

    Garima.



    ------------------------------
    Regards
    Garima.
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