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  • 1.  Media Controls Service Updates and Releases Notes

    Posted 03-21-2025 14:20

    Hi ,

    The media service updates for cloud Edges is not very consistent with what is published in the its release notes

    For example, last two updates (March 6 and 20) are supposed to be rolled out by now but none of the Edges in our orgs (on auto-update) have been upgraded.

    Is it common to have these updates delayed and release notes are not updated with new dates?  


    #Telephony

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    Darshan
    E-Comm 9-1-1, Canada
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  • 2.  RE: Media Controls Service Updates and Releases Notes
    Best Answer

    Posted 28 days ago

    Hi Darshan,

    The update from March 6th was pulled due to an issue and it can take up to two weeks, depending on your upgrade schedule for the latest version of update to be pushed to all edges.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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