Original Message:
Sent: 10-15-2024 06:47
From: Angelo Cicchitto
Subject: Messenger Accessibility - Improved Keyboard Navigation
@Robert Wakefield-Carl as of now for Messenger we have published two Accessibility Conformance Reports, you can find both here > https://help.mypurecloud.com/articles/about-accessibility/
- WCAG 2.1
- 508 (this is specific to US government sites)
The combination above should cover also ADA, but let me involve our compliance team to confirm.
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 10-15-2024 05:28
From: Robert Wakefield-Carl
Subject: Messenger Accessibility - Improved Keyboard Navigation
Angelo, how closely are you implementing US ADA interfaces and following WASP for accessibility as this feature seems to address?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 10-14-2024 11:41
From: Angelo Cicchitto
Subject: Messenger Accessibility - Improved Keyboard Navigation
Hey @Jason Kleitz we'll likely post the update here: we're treating this as urgent fix, to expedite release this week.
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 10-11-2024 14:01
From: Jason Kleitz
Subject: Messenger Accessibility - Improved Keyboard Navigation
Hello Angelo,
Thank you for the heads up! Can't wait to see all of this in the Release Notes!
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Jason Kleitz
Genesys - Employees
Original Message:
Sent: 10-10-2024 13:09
From: Angelo Cicchitto
Subject: Messenger Accessibility - Improved Keyboard Navigation
Hello Genesys Cloud Community 👋
We are planning to release an improvement to how we handle keyboard navigation within Messenger: the new behavior will ensure that users can use Shift+Tab to navigate backwards in the Messenger's transcript panel, as this is the most intuitive experience for any user. The rollout is planned within the next couple of weeks, we'll keep you posted!
#DigitalChannels
#Roadmap/NewFeatures
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Angelo Cicchitto
Genesys - Employees
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