Hello,

We have one individual within our system that is being prompted for MFA in order to log into Genesys. MFA has never been turned on at the organization level.

The person seeing this issues does not know if she accidentally clicked on something but she is currently unable to log into Genesys because of the MFA requirements. 

I aqm hoping someone has had a similar experience with this issue and may know how to remove her account from MFA. I have asked our IT department to check her office 365 to see if she does have it enable. She has removed a Google authenticator from her phone, and I have created a second account for her using a different email address; all to no avail.  The second account returns an error of invalid credentials.

If anyone has any ideas on how to remove the MFA for this user, please share!

Tina

#Omni-ChannelDesktop/UserInterface
#Security
#Unsure/Other

------------------------------
Tina Yocum
Nxstage Medical, Inc.
------------------------------

This has been reported with several customer and the fact that you can't remove this once it is enabled.  Here is another link:  Multi-Factor Authentication - Beta - Genesys.  @Becky Powell, how can we remove MFA from a user's profile if we no long want them using it?  I see a domain set for MFA when I get the user details and expand Authorization.  

Hello,

We have one individual within our system that is being prompted for MFA in order to log into Genesys. MFA has never been turned on at the organization level.

The person seeing this issues does not know if she accidentally clicked on something but she is currently unable to log into Genesys because of the MFA requirements. 

I aqm hoping someone has had a similar experience with this issue and may know how to remove her account from MFA. I have asked our IT department to check her office 365 to see if she does have it enable. She has removed a Google authenticator from her phone, and I have created a second account for her using a different email address; all to no avail.  The second account returns an error of invalid credentials.

If anyone has any ideas on how to remove the MFA for this user, please share!

Tina

#Omni-ChannelDesktop/UserInterface
#Security
#Unsure/Other

------------------------------
Tina Yocum
Nxstage Medical, Inc.
------------------------------

Hello,

We have one individual within our system that is being prompted for MFA in order to log into Genesys. MFA has never been turned on at the organization level.

The person seeing this issues does not know if she accidentally clicked on something but she is currently unable to log into Genesys because of the MFA requirements. 

I aqm hoping someone has had a similar experience with this issue and may know how to remove her account from MFA. I have asked our IT department to check her office 365 to see if she does have it enable. She has removed a Google authenticator from her phone, and I have created a second account for her using a different email address; all to no avail.  The second account returns an error of invalid credentials.

If anyone has any ideas on how to remove the MFA for this user, please share!

Tina

#Omni-ChannelDesktop/UserInterface
#Security
#Unsure/Other

------------------------------
Tina Yocum
Nxstage Medical, Inc.
------------------------------

Hello,

We have one individual within our system that is being prompted for MFA in order to log into Genesys. MFA has never been turned on at the organization level.

The person seeing this issues does not know if she accidentally clicked on something but she is currently unable to log into Genesys because of the MFA requirements. 

I aqm hoping someone has had a similar experience with this issue and may know how to remove her account from MFA. I have asked our IT department to check her office 365 to see if she does have it enable. She has removed a Google authenticator from her phone, and I have created a second account for her using a different email address; all to no avail.  The second account returns an error of invalid credentials.

If anyone has any ideas on how to remove the MFA for this user, please share!

Tina

#Omni-ChannelDesktop/UserInterface
#Security
#Unsure/Other

------------------------------
Tina Yocum
Nxstage Medical, Inc.
------------------------------

Hello,

 did you solved this issue? how?

 I face the same problem. MFA was never enabled on this org and still this user is being asked for authentication with MFA. Of course I cannot reset the device since it's not enabled in the org.

Hello,

We have one individual within our system that is being prompted for MFA in order to log into Genesys. MFA has never been turned on at the organization level.

The person seeing this issues does not know if she accidentally clicked on something but she is currently unable to log into Genesys because of the MFA requirements. 

I aqm hoping someone has had a similar experience with this issue and may know how to remove her account from MFA. I have asked our IT department to check her office 365 to see if she does have it enable. She has removed a Google authenticator from her phone, and I have created a second account for her using a different email address; all to no avail.  The second account returns an error of invalid credentials.

If anyone has any ideas on how to remove the MFA for this user, please share!

Tina

#Omni-ChannelDesktop/UserInterface
#Security
#Unsure/Other

------------------------------
Tina Yocum
Nxstage Medical, Inc.
------------------------------