Dear community,

some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

Other Agents that are using Jabra Engage 75 do not have this problem.

I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

Do you have any hints what to do, to make noise cancelling working better?

Best

Christoph

Hello Christoph, 

If you have tried to set the headset up following this documentation, but its still not working then I would recommend using a different headset or contact Jabra support to see if they can provide any assistance to why the background noise is not working. 

Cheers, 

Dear community,

some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

Other Agents that are using Jabra Engage 75 do not have this problem.

I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

Do you have any hints what to do, to make noise cancelling working better?

Best

Christoph

Hi Cameron,
thanks for your reply. The headset-software is running properly in Genesys. To change the headset is an option, but I think I will follow your advice an contact Jabra upfront. Thanks!

Best
Christoph

Hello Christoph, 

If you have tried to set the headset up following this documentation, but its still not working then I would recommend using a different headset or contact Jabra support to see if they can provide any assistance to why the background noise is not working. 

Cheers, 

Dear community,

some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

Other Agents that are using Jabra Engage 75 do not have this problem.

I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

Do you have any hints what to do, to make noise cancelling working better?

Best

Christoph

Hi @Christoph Domaschke, do you mind to share your further experience and progress on that topic as I expect to stumble into it as well after our go live.

I will be able to provide so test results soon using the Evolve2 75. Please ping me if this is of higher interest for you!

Kind regards
Daniel

Hi Cameron,
thanks for your reply. The headset-software is running properly in Genesys. To change the headset is an option, but I think I will follow your advice an contact Jabra upfront. Thanks!

Best
Christoph

Hello Christoph, 

If you have tried to set the headset up following this documentation, but its still not working then I would recommend using a different headset or contact Jabra support to see if they can provide any assistance to why the background noise is not working. 

Cheers, 

Dear community,

some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

Other Agents that are using Jabra Engage 75 do not have this problem.

I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

Do you have any hints what to do, to make noise cancelling working better?

Best

Christoph

Dear community,

some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

Other Agents that are using Jabra Engage 75 do not have this problem.

I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

Do you have any hints what to do, to make noise cancelling working better?

Best

Christoph

While I can't speak to your specific issue, we are always looking for better headsets for the same issue. Some information I found online regarding these two shows the 75 is just better at noise cancellation than the 65. 

Jabra Evolve 65 Noise Cancellation: Passive noise cancellation.

Jabra Evolve 75 Noise Cancellation: Active noise cancellation (ANC), which is more effective in noisy environments. 

In summary, the Evolve 75 offers better noise cancellation, superior sound quality, and longer battery life, making it ideal for noisy environments and longer use. The Evolve 65 is lighter and more affordable, suitable for quieter settings and shorter use.

Dear community,

some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

Other Agents that are using Jabra Engage 75 do not have this problem.

I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

Do you have any hints what to do, to make noise cancelling working better?

Best

Christoph