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  • 1.  Missing Calibration Results Tab

    Posted 01-30-2024 05:01

    Hi,

    Is there a known issue where the Calibration Results tab is missing from the Interaction Details page? We have a ticket open but still with our Telecom team.

    Thanks


    #QualityManagement

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    Anna Jhane Mulinyawe
    Accenture Inc.
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  • 2.  RE: Missing Calibration Results Tab

    Posted 02-05-2024 11:00

    I am missing this tab as well. Would like to know how to get that added to our screens as well. 



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    Corey Lanier
    Shaw Industries Group, Inc.
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    Original Message


  • 3.  RE: Missing Calibration Results Tab

    Posted 04-16-2025 16:55

    Calibration Results tab only shows up when you complete the calibration. So when a calibration is created it is in Pending Status and then you will have to open that calibration, complete the evaluation form then calibration results tab shows up. Hope this helps.



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    suyog gupta
    Principal Management Engineer
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    Original Message


  • 4.  RE: Missing Calibration Results Tab

    Posted 09-09-2024 06:16

    Hi both, did you get any further with this issue? I'm experiencing this myself as an Admin & I look to have all the relevant permissions.

    Thanks for checking.

    Kind regards, Chris.



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    Chris Diaper
    Cover-more Group Ltd
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    Original Message


  • 5.  RE: Missing Calibration Results Tab
    Best Answer

    Posted 09-09-2024 10:36

    Hello Chris, 

    This maybe a resurfaced glitch in the UI. I would open a ticket with Customer Care UI team as they will need to check to see whats going on under the hood. Please provide them with console and network logs. 

    Cheers,



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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