Good Day,
Currently, if we want to Monitor the Edges we have to Open up Genesys Cloud (via a User), go to Admin / Metrics. Issues with this:
- You can't change away from this view, as in if you go to another area of Genesys Cloud and come back the Stats re-start
- Is there a way around this ??
- You can't setup up Alerts or Thresholds on areas – if something goes wrong then we would get alerts
- Is there a way to do this ??
- Is there a way to setup a Dashboard of the below, so that we don't have the issues as list on point one above
Then is there a way to Monitor the Devices remotely, like SNMP (I know SNMP is not supported) ??
Help?
#ArchitectureandDesign#PlatformAdministration#Reporting/Analytics#Security#SystemAdministration#Telephony#Unsure/Other------------------------------
Regards,
Karl Reed
Chief Solutions Officer: Executive
M: +27 82 905 5552 T: +27 10 476 0380 W: pivotaldata.co.za
Silverpoint Office Park, Building No. 1, 22 Ealing Crescent, Bryanston, 2191
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