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  • 1.  MOS Scoring Event topic

    Posted 10 days ago

    Hello,

    I have integrated the AWS event bridge with Genesys and I was looking to see if any event topic that provided the MOS scoring for an Interaction. I used the "v2.analytics.conversation.{id}.metrics" topic and I was not able to find and MOS scoring in the event?


    #API/Integrations

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    Conrad Lemos
    Consultant
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  • 2.  RE: MOS Scoring Event topic

    GENESYS
    Posted 10 days ago

    Hi Conrad,

    All available topics should be available here: Available topics

    I was unable to see one that specifically showed MOS scores for calls, so hopefully someone else in the community can help or you could also try asking this on the Developer Forum



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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