Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Multi-Factor Authentication Code not recevied on my Mobile

    Posted 11 days ago

    Hi Everyone,

    I have formated my mobile post that i am not getting multi-factor authentication code (Time-based Generator) on Microsoft Authenticator app on my mobile while login on purecloud.

    Please help me out here.


    #Unsure/Other

    ------------------------------
    Pankaj Adkar
    ------------------------------


  • 2.  RE: Multi-Factor Authentication Code not recevied on my Mobile
    Best Answer

    GENESYS
    Posted 10 days ago

    Hi Pankaj,
    I believe you will need an admin to reset your MFA: Reset MFA devices of users



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Multi-Factor Authentication Code not recevied on my Mobile

    Posted 10 days ago

    Thanks Samuel. I will check with Admin & let you know. : )



    ------------------------------
    Pankaj Adkar
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources