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Multicontextual Panel Opt in/out Admin Permission Available !!!

  • 1.  Multicontextual Panel Opt in/out Admin Permission Available !!!

    GENESYS
    Posted 28 days ago
    Edited by Nicholas Robinson 8 days ago

    We are targeting Monday, October 7

    What to expect....

    The multipanel view will be disabled

    You will be required to assign the permission ....

    Agent UI > Multipanel Experience> enable or 

    We recommend that you create a role with this permission, then apply to the user(s) you wish to have access.


    #BetaAnnouncement
    #BetaUpdate

    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 2.  RE: Multicontextual Panel Opt in/out Admin Permission Available !!!

    Posted 26 days ago

    Hello,

    By granting the relevant permission, will users be able to opt in/out from the interaction settings screen? Conversely, does it mean that users without the permission will not be able to opt in/out from the interaction settings screen?

    I understand that the opt-in/opt-out management feature for the Multi-Contextual Panel will be generally available by the end of October, but will the relevant permission only be available to organizations that have applied for the beta version until it becomes generally available?

    Best Regards,



    ------------------------------
    Hinako Mori
    NEC Corporation
    ------------------------------



  • 3.  RE: Multicontextual Panel Opt in/out Admin Permission Available !!!

    GENESYS
    Posted 26 days ago

    Hello,

    Only users with this permission will be able to access the opt in/out from the interactions settings screen. 

    This capability will be available in GA as well until the end of Q1 2025, then the ability to manage the opt in/out capability will be suspended an all environments will be required to use this enhanced UI experience

     

    Thanks,

     

    Nicholas Robinson

    Senior Product Manager, DX Platform 

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    **OOO NOTICE**  11/26-12/2






  • 4.  RE: Multicontextual Panel Opt in/out Admin Permission Available !!!

    Posted 25 days ago

    Hello,

    Thank you for your reply. I understood the content.

    Best regards,



    ------------------------------
    Hinako Mori
    NEC Corporation
    ------------------------------



  • 5.  RE: Multicontextual Panel Opt in/out Admin Permission Available !!!

    Posted 13 days ago