Hello Mithun,
Yes, 2Ring Dashboards & Wallboards can help you achieve this by integrating with Genesys Cloud and sending alerts directly to Microsoft Teams for various conditions such as calls in queue, agent responsiveness, etc. You can configure alerts based on specific metrics, and 2Ring will push those notifications into your desired Teams channels.
For more information, you can explore our solution on the Genesys AppFoundry here or feel free to visit our website to see how it integrates with Teams and Genesys Cloud: 2Ring.com.
Let me know if you need further details!
Regards,
Marco
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Marco Hirschmann
2Ring America, Inc.
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Original Message:
Sent: 10-03-2024 18:23
From: Mithun Paul
Subject: Need App in AppFoundry that will help Get my Alerts Notification in MS Teams
I am Looking for an Application or a way to get the Alerts or Notification in MS Teams.
I would like to integrate Teams to get those Alerts that We set up in Genesys Cloud for Call in Queue, Angent Not Respond etc.
Can anyone advise id there any Application in AppFoundry or is there any other way to do that
Thank You in Advance
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Mithun Paul
Calance
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