In the UI, the closest you will get is to use the Interactions View and filter for conversations that have recordings using this filter for voice recording:
As for screen, you can get that through API, or wait for this idea: Filter for Interaction with a Screen | Genesys Cloud Ideas Portal
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-04-2024 16:13
From: Chakrapani Poludasu
Subject: Need Report for Voice and screen Recordings
Hi Team,
Where do we get the report for Voice and Screen recordings & how to generate the accurate report with findings of Voice and Screen recordings.
Thanks,
Chakrapani.
#Reporting/Analytics
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Chakrapani Poludasu
WFM Analyst
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