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  • 1.  Need support on open case with no reply

    Posted 02-20-2025 04:12

    Hello great Genesys team,

    I need your support on my open case with subject "RE: 0003656166: AppFoundry Questionref:_00DU0KM1G._5004X211Ekz:ref [ thread::LATpWKVCdSaV47S4FpgDo3Y:: ]"

    I am keep sending reminders for long time now and no one resolved the situation. please for your kind support,

    Have a great day,  


    #Training

    ------------------------------
    Michael Sobh
    SE
    ------------------------------


  • 2.  RE: Need support on open case with no reply

    Posted 02-21-2025 08:15
    Hi Michael,
    I recognize that you have been sending reminders, and I sincerely apologize for the delay and inconvenience this has caused.
     
    I will personally escalate this issue and ensure it receives immediate attention. Furthermore, I will investigate the current status of your case and work to expedite a resolution as quickly as possible. I will then reach out to you directly with an update.
     
    Regards,
    Kamesh



    ------------------------------
    Kameshwaran Muniswaran
    Beyond Support Analyst
    ------------------------------

    Original Message


  • 3.  RE: Need support on open case with no reply

    Posted 02-21-2025 08:22

    Thanks a lot Kamesh,

    Please expedite the resolution of this situation as I tried to reach everyone to help with it such as account managers and consultants in Genesys and they assured me that it can be done but till now there is no reply from Beyond team,

    much appreciated,

    Kind regards,



    ------------------------------
    Michael Sobh
    SE
    ------------------------------

    Original Message


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