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  • 1.  New Canned Responses Agent-Facing Panel - Upcoming Beta!

    GENESYS
    Posted 07-26-2024 10:22
    Edited by Marudhu Pandian 08-06-2024 05:09

    The Canned Responses team is extremely pleased to announce the upcoming beta for the new agent-facing Canned Responses Panel! Applications are now open. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating!


    The new Canned Responses panel within the Agent Desktop will undergo a transformation in appearance and user experience, ensuring agents find it easier to navigate during interactions. With the update, agents will now work with a more intuitive interface, complete with a new set of icons, enhanced filtering options, and visual indicators to simplify navigation and response retrieval. The new Canned Responses panel will not include any major functional changes or feature additions.

    Click here to apply for the beta.

    Thank you and looking forward to your participation!

    Link to the Community announcement.
    Link to the Resource Center announcement.


    #BetaAnnouncement

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    Marudhu Pandian
    Genesys - Employees
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  • 2.  RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

    GENESYS
    Posted 09-23-2024 08:58

    Update (23-Sep-2024):

    Thanks to everyone who have applied to participate in the beta! We are looking to release the beta in October. I will confirm the date as we get closer to the release, and will also email the registered participants.



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    Marudhu Pandian
    Genesys - Employees
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  • 3.  RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

    Posted 17 days ago

    Hi Marudhu

    Are there any updates on when this beta will be released? My agents are experiencing an issue with the current canned response view, so I'm wondering if I should open a case or wait for the beta to start to see if that resolves it first.



    ------------------------------
    Emily Kammerer
    Manager - Telephony Systems
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  • 4.  RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

    GENESYS
    Posted 8 days ago

    Hi Emily,

    Sorry about the delayed response. I missed this notification earlier. We are set to roll out the beta on Monday (October 28th). I just sent out an email to the participants. You should have received it now.

    Thanks!



    ------------------------------
    Marudhu Pandian
    Product Manager
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  • 5.  RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

    GENESYS
    Posted 8 days ago

    Update (24-Oct-2024):

    Hi All,

    We have received approval for the Beta release of the new Canned Responses agent-facing panel. We plan to turn this on in the org you provided in the sign-up form on Monday, October 28th. I have sent all participants an email with more details. Thanks for your interest in this Beta!



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    Marudhu Pandian
    Product Manager
    ------------------------------



  • 6.  RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

    Posted 3 days ago

    Hi Marudhu,

    Any possibility to be engaged to the beta?

    If so, please let me know by DM how to apply.

    Thanks!



    ------------------------------
    Xavier Mateu
    Senior System Analyst
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