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New Course: Improving Transcription Accuracy

  • 1.  New Course: Improving Transcription Accuracy

    GENESYS
    Posted 11-01-2024 16:11

    Beyond is excited to announce a new course on Genesys Cloud: WEM – Speech and Text Analytics – Improving Transcription Accuracy.

    This course explains the factors that affect voice transcription accuracy in Speech and Text Analytics. You will also learn how to improve the accuracy of voice transcriptions with dictionary management and data donation. In addition, this course equips you with the knowledge to troubleshoot common issues. 

    It is recommended that learners take the Genesys Cloud: WEM – Speech and Text Analytics – Voice and Digital Transcription first.

    Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

    For any questions, please contact beyond@genesys.com.


    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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