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New Course: WEM - Supervisor Activity View

  • 1.  New Course: WEM - Supervisor Activity View

    GENESYS
    Posted 11-18-2024 09:26

    Beyond is excited to announce a new course on Genesys Cloud: WEM - Supervisor Activity View.

    This course explains the details of the Supervisor Activity View screen. You will learn how this view helps you analyze the agent performance, schedule adherence, learning, and coaching compliance. In addition, this course will also explain how to use the features in the supervisor activity view screen to improve agent efficiency.

    Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

    For any questions, please contact beyond@genesys.com.


    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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