Genesys Engage on-premises

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  • 1.  New Customer Care Portal UI "Owned Cases" not showing my cases

    Posted 06-14-2024 09:41
    Edited by Jay Belleza 12 days ago

    The new UI does not load my own cases when I selected the filter "Owned Cases". It only shows when I select "Group Cases"

    EDIT: This has been fixed by Genesys after I raised an Admin Case


    #Platform/SystemAdministration

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    Jay Belleza
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 2.  RE: New Customer Care Portal UI "Owned Cases" not showing my cases

    Posted 06-17-2024 08:46

    Hello,

    I had same problems with Genesys Cloud page.

    I issued admin case to Customer Care, and they fixed it. Now I can see my case in "own cases" screen.



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    Kazuo Araki
    Mitsui Knowledge Industry Co., Ltd.
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    Original Message


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