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New eLearning on Journey Management for Contact Center Optimization

  • 1.  New eLearning on Journey Management for Contact Center Optimization

    GENESYS
    Posted 07-12-2024 12:20
    Edited by Lindsay Scarpaci 07-12-2024 12:22

    If you've been waiting with bated breath to learn more about Journey Management, you can now exhale! Beyond has just released the newest course on Genesys Cloud Journey Management (GCJM). Journey Management for Contact Center Optimization introduces you to GCJM, where you will learn about how Journey Flows (in Architect) and Journey Analyzer enable organizations to visualize customer behavior to measure, monitor, and manage end-to-end customer journeys.

    Check it out today to learn more, and let us know what customer journeys you'd like to analyze using Journey Management! 

    #JourneyManagement #JourneyFlows #JourneyAnalyzer

    #GenesysCloud
    #Training

    ------------------------------
    Lindsay Scarpaci
    Product Manager, Genesys BeyondGenesys - Employees
    lindsay.scarpaci@genesys.com
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