Hi Community,
we are excited to have released Per Minute Schedule Granularity.
The per-minute granularity setting enables Organisations with employee contracts that require 1-minute scheduled start times or durations to generate Work Plans and schedules that reflect this-reducing the need to manually adjust schedules generated using 5-minute increments for start times and durations.
Per-minute granularity enables you to change the work plan configurations to:
- create shifts that require a start time that doesn't fall on a 5-minute increment
- create shifts with a duration that is done to the minute, rather than the closest 5-minute increment.
- create Work Plan Activities that require a start time that doesn't fall on a 5-minute increment
- create Work Plan Activities with a duration that is done to the minute, rather than the closest 5-minute increment.
Examples of Per Minute Scheduling:
Per minute granularity is enabled within the Business Unit --> Schedule configuration, once enabled you can configure the Work Plans per Management unit to meet their local employee contracts/agreements.
Flexible Shifts, Activities and durations are still possible when per minute granularity is enabled. However, the flexibility will still respect 5-minute increments.
For example:
A shift that has the earliest start time of 08:01 and the latest start time of 8:31 would have the possible start times of 08:01,08:06, 08:11,08:16,08:21, 08:26 and 08:31
You can find more information over at the Resource Center:
Per minute granularity overview
and updated configuration documents:
add a business unit
add a work plan configuration
set up shift activities
configure the work plans daily shifts
#WorkforceManagement#Scheduling------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
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