Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Hi Jodi,

We are expecting to release this feature beginning on Monday, December 9th and completed by Wednesday, December 11th.

Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Will this be included in the CX3 license or an add on? 

Hi Jodi,

We are expecting to release this feature beginning on Monday, December 9th and completed by Wednesday, December 11th.

Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Hi Jodi,

We are expecting to release this feature beginning on Monday, December 9th and completed by Wednesday, December 11th.

Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Hi @Belinda Herrera, Do you know if the release has been completed? I still do not see the feature available. I have Master Admin permissions with all permissions and future permissions checked for Workforce Management.

Hi Jodi,

We are expecting to release this feature beginning on Monday, December 9th and completed by Wednesday, December 11th.

Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Hi Brad,

Features are enabled by region.  We start on Monday and complete it by Wednesday evening.  The US regions will be enabled later today (I believe this is where you are) so if you don't see it before the end of your day today you should see it by tomorrow morning.

Hi @Belinda Herrera, Do you know if the release has been completed? I still do not see the feature available. I have Master Admin permissions with all permissions and future permissions checked for Workforce Management.

Hi Jodi,

We are expecting to release this feature beginning on Monday, December 9th and completed by Wednesday, December 11th.

Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in an excel format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi,

Same issue for us too. With a higher forecasted volume so I don't think it's an issue with lower numbers forecasted.

thanks

Mike

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello,

Thank you for brining this to our attention.  Our engineering team is looking into this to determine what might be causing this.

The error message you are getting typically means that there isn't enough historical data to generate requirements.  If the PGs are new and have little to no historical data then you will want to wait until at least a full week of data has been collected.  Also, if you've made changes to the PGs (changing the Queues, Languages, SGT, etc.) you will need to wait overnight to generate the requirements.

@Mitch Grinter, @Mike Corley, and @Mohamed Nasr in order to investigate this further can each of you provide your Org Name and Region?

Thank you,

Hi,

Same issue for us too. With a higher forecasted volume so I don't think it's an issue with lower numbers forecasted.

thanks

Mike

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello,

Thank you for brining this to our attention.  Our engineering team is looking into this to determine what might be causing this.

The error message you are getting typically means that there isn't enough historical data to generate requirements.  If the PGs are new and have little to no historical data then you will want to wait until at least a full week of data has been collected.  Also, if you've made changes to the PGs (changing the Queues, Languages, SGT, etc.) you will need to wait overnight to generate the requirements.

@Mitch Grinter, @Mike Corley, and @Mohamed Nasr in order to investigate this further can each of you provide your Org Name and Region?

Thank you,

Hi,

Same issue for us too. With a higher forecasted volume so I don't think it's an issue with lower numbers forecasted.

thanks

Mike

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello,

Thank you for brining this to our attention.  Our engineering team is looking into this to determine what might be causing this.

The error message you are getting typically means that there isn't enough historical data to generate requirements.  If the PGs are new and have little to no historical data then you will want to wait until at least a full week of data has been collected.  Also, if you've made changes to the PGs (changing the Queues, Languages, SGT, etc.) you will need to wait overnight to generate the requirements.

@Mitch Grinter, @Mike Corley, and @Mohamed Nasr in order to investigate this further can each of you provide your Org Name and Region?

Thank you,

Hi,

Same issue for us too. With a higher forecasted volume so I don't think it's an issue with lower numbers forecasted.

thanks

Mike

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello,

Thank you for brining this to our attention.  Our engineering team is looking into this to determine what might be causing this.

The error message you are getting typically means that there isn't enough historical data to generate requirements.  If the PGs are new and have little to no historical data then you will want to wait until at least a full week of data has been collected.  Also, if you've made changes to the PGs (changing the Queues, Languages, SGT, etc.) you will need to wait overnight to generate the requirements.

@Mitch Grinter, @Mike Corley, and @Mohamed Nasr in order to investigate this further can each of you provide your Org Name and Region?

Thank you,

Hi,

Same issue for us too. With a higher forecasted volume so I don't think it's an issue with lower numbers forecasted.

thanks

Mike

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Same here and duly raised with service provider this am . 

The forecast staffing is massively over inflated - we ran a 52 week forecast validated the volume  & AHt to be reasonable , also cross referenced against requirements in schedule view screens and vastly different. we also have issues where we cant select all planning groups and there appears to be no reason as to why - ( there is masses of historical data ) having requested to be part of a community group on all things capacity planning I haven't been engaged at all and this is another release which has failed . I still await verification as to whether anyone is also going to resolve the Digital planning groups . My own calculations state about 10 needed - we have enough to manage just but Genesys says we need 50 !!! also whilst fixing the capacity planning can we also have a simple addition to the required tables to show volume and AHT so we dont have to x ref against the forecast in another location. Id also like to know what the formula is in genesys  so I can validate. final point be good when ( if ever ) fixed to export in landscape as generally planners look left to right over time not top to bottom  

Hello,

Thank you for brining this to our attention.  Our engineering team is looking into this to determine what might be causing this.

The error message you are getting typically means that there isn't enough historical data to generate requirements.  If the PGs are new and have little to no historical data then you will want to wait until at least a full week of data has been collected.  Also, if you've made changes to the PGs (changing the Queues, Languages, SGT, etc.) you will need to wait overnight to generate the requirements.

@Mitch Grinter, @Mike Corley, and @Mohamed Nasr in order to investigate this further can each of you provide your Org Name and Region?

Thank you,

Hi,

Same issue for us too. With a higher forecasted volume so I don't think it's an issue with lower numbers forecasted.

thanks

Mike

Hi,

I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph"

I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look fine for the purpose of testing this out.

We're a relatively small center, taking roughly 800-900 calls per day, Mon to Fri. 

Any suggestions?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi,

The FTE requirement I keep getting through this feature is around double what we actually need (compared to our own model as well as online erlang calculators, using the same volumes)

Any idea what could be the issue?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Exciting new feature. However I'm getting error messages for our voice queues saying there isn't enough historical data (but there is...) - our chat and email groups seem to be fine so I'm struggling to understand why there's an error;

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

We have the same issue and would like to understand why this is happening too. 

Exciting new feature. However I'm getting error messages for our voice queues saying there isn't enough historical data (but there is...) - our chat and email groups seem to be fine so I'm struggling to understand why there's an error;

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

UPDATE: We have identified the source of the issues that have been observed by many of you over the past several days.  A fix is underway and should be deployed soon.  I will post another update here to let you know when you can expect to see accurate Staffing Requirements results.  

Thank you,

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Update: The fix has been deployed to all regions.  For requirements that you previously attempted to generate but either got inaccurate values or got an error message, you will need to "regenerate" those requirements.

Also, to update the requirements in your schedules, you will need run a reschedule.

Thank you!

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-16-2024 14:53
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

UPDATE: We have identified the source of the issues that have been observed by many of you over the past several days.  A fix is underway and should be deployed soon.  I will post another update here to let you know when you can expect to see accurate Staffing Requirements results.  

Thank you,

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-13-2024 11:17
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 17:11
From: Stephan Wagener
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

------------------------------
Stephan Wagener

Original Message:
Sent: 12-12-2024 11:21
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 10:28
From: Aaron Buckley
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

------------------------------
Aaron Buckley
Workforce Analyst

Original Message:
Sent: 11-06-2024 13:54
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi Belinda - is this fix deployed to US West? Asking because we regenerated the staffing requirement numbers and i am still seeing the inflated numbers and for one of the LOB - it still says 'selected forecast does not have enough data to generate a graph'. Hence, just want to confirm it the fix is been pushed through or not. 

Thx! 

------------------------------
suyog gupta
Principal Management Engineer

Original Message:
Sent: 12-18-2024 18:09
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Update: The fix has been deployed to all regions.  For requirements that you previously attempted to generate but either got inaccurate values or got an error message, you will need to "regenerate" those requirements.

Also, to update the requirements in your schedules, you will need run a reschedule.

Thank you!

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-16-2024 14:53
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

UPDATE: We have identified the source of the issues that have been observed by many of you over the past several days.  A fix is underway and should be deployed soon.  I will post another update here to let you know when you can expect to see accurate Staffing Requirements results.  

Thank you,

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-13-2024 11:17
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 17:11
From: Stephan Wagener
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

------------------------------
Stephan Wagener

Original Message:
Sent: 12-12-2024 11:21
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 10:28
From: Aaron Buckley
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

------------------------------
Aaron Buckley
Workforce Analyst

Original Message:
Sent: 11-06-2024 13:54
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi Belinda - is this fix deployed to US West? Asking because we regenerated the staffing requirement numbers and i am still seeing the inflated numbers and for one of the LOB - it still says 'selected forecast does not have enough data to generate a graph'. Hence, just want to confirm it the fix is been pushed through or not. 

Thx! 

------------------------------
suyog gupta
Principal Management Engineer

Original Message:
Sent: 12-18-2024 18:09
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Update: The fix has been deployed to all regions.  For requirements that you previously attempted to generate but either got inaccurate values or got an error message, you will need to "regenerate" those requirements.

Also, to update the requirements in your schedules, you will need run a reschedule.

Thank you!

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-16-2024 14:53
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

UPDATE: We have identified the source of the issues that have been observed by many of you over the past several days.  A fix is underway and should be deployed soon.  I will post another update here to let you know when you can expect to see accurate Staffing Requirements results.  

Thank you,

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-13-2024 11:17
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 17:11
From: Stephan Wagener
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

------------------------------
Stephan Wagener

Original Message:
Sent: 12-12-2024 11:21
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 10:28
From: Aaron Buckley
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

------------------------------
Aaron Buckley
Workforce Analyst

Original Message:
Sent: 11-06-2024 13:54
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Update: The fix has been deployed to all regions.  For requirements that you previously attempted to generate but either got inaccurate values or got an error message, you will need to "regenerate" those requirements.

Also, to update the requirements in your schedules, you will need run a reschedule.

Thank you!

UPDATE: We have identified the source of the issues that have been observed by many of you over the past several days.  A fix is underway and should be deployed soon.  I will post another update here to let you know when you can expect to see accurate Staffing Requirements results.  

Thank you,

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

The staffing requirements tab is still not displaying any information for me despite multiple attempts

Update: The fix has been deployed to all regions.  For requirements that you previously attempted to generate but either got inaccurate values or got an error message, you will need to "regenerate" those requirements.

Also, to update the requirements in your schedules, you will need run a reschedule.

Thank you!

UPDATE: We have identified the source of the issues that have been observed by many of you over the past several days.  A fix is underway and should be deployed soon.  I will post another update here to let you know when you can expect to see accurate Staffing Requirements results.  

Thank you,

Hello Stephan,

Our engineering team is working tirelessly on this issue.  A lot of progress has been made and we hope to have a resolution very soon.  I will post an update here once we have confirmed what the resolution is and an estimated timeframe.

Thank you,

Do we have an update on the issues being experienced after the release? Have not been able to successfully use the functionality as yet.

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 10:28
From: Aaron Buckley
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

------------------------------
Aaron Buckley
Workforce Analyst

Original Message:
Sent: 11-06-2024 13:54
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi Belinda,

Has this feature been implemented for Americas (Canada) Region?
because we do not see that feature too.
Org Name - Manitoba Hydro
Region - Americas (Canada)

Thanks,

------------------------------
Abhijeet Patil
Product Lead
MB Hydro

Original Message:
Sent: 12-12-2024 11:21
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello Aaron,

It seems that the deployment schedule is running a little behind.  Your region is the final one left to enable.  It should be done today.  I apologize for the delay.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 12-12-2024 10:28
From: Aaron Buckley
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello, 

We were excited and looking forward to this feature but it is still not visible to us. I have checked the permissions and Workforce Management is set to all future permissions, but when searching the specific permission it does not yet exist. I see all the issues below. Was this rollout pulled back and delayed? We are on US-WEST servers

------------------------------
Aaron Buckley
Workforce Analyst

Original Message:
Sent: 11-06-2024 13:54
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Is this using Erlang to calculate the required FTE? Is there a high level definition somewhere of how it's calculating these numbers?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Does this feature work if the created forecasts are greater than 1 week?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hi James, yes this feature works for ABM forecasts up to 2yrs long.

Does this feature work if the created forecasts are greater than 1 week?

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------

Hello all, 

Does anyone know if the bug has been resolved? A few weeks ago they told us that it was a bug in the staffing distribution generation for certain sets of inputs in some regions. 
Just in case there was any prediction as to when the fix would be available.
On the other hand, the functionality is 'weekly', is it planned that the required information will be provided at intraday level just as it is at the schedule view?
Thank you so much.

------------------------------
Laura Cepeda

Original Message:
Sent: 01-06-2025 10:06
From: Christopher Johnson
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hi James, yes this feature works for ABM forecasts up to 2yrs long.

------------------------------
Christopher Johnson
Director PM

Original Message:
Sent: 12-30-2024 18:20
From: James Rowberry
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Does this feature work if the created forecasts are greater than 1 week?

------------------------------
James Rowberry
Manager

Original Message:
Sent: 11-06-2024 13:54
From: Belinda Herrera
Subject: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Hello All,

Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

• Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
• Must select a BU
• Will need to select a forecast within the selected BU to generate staffing requirements
• Results will be displayed in both a chart and table format
• Settings for results view in FTE or hours, FTE definition and shrinkage
• Display options to view results in either FTE or hours
• The number of hours that equate to one FTE can be set to any number desired
• Staff shrinkage can be set to any number and will be added to the staffing requirements results
• Export data in a CSV format
• Regenerate staffing requirements after a modification has been made to the forecast
• A link to the current forecast being used is displayed at the top left corner
• Clicking on the forecast link will open a new tab and take you to the forecast UI
• Modifications can be made to that forecast
• Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

We are very excited for this new feature and look forward to your feedback.

#WorkforceManagement
#Forecasting

------------------------------
Belinda Herrera
Genesys, Staff Product Manager
------------------------------