Workforce Engagement Management

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  • 1.  📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

    GENESYS
    Posted 26 days ago
    Edited by Tracy Vickers 11 days ago

    Hello All,

    Next month, we will be releasing a new Weekly Long-Term Staffing Requirements feature. The highlights of this feature are:

    • Generate weekly staffing requirements for up to 2 years using an Automatic Best Method forecast
      • Must select a BU
      • Will need to select a forecast within the selected BU to generate staffing requirements
    • Results will be displayed in both a chart and table format
    • Settings for results view in FTE or hours, FTE definition and shrinkage
      • Display options to view results in either FTE or hours
      • The number of hours that equate to one FTE can be set to any number desired
      • Staff shrinkage can be set to any number and will be added to the staffing requirements results
    • Export data in a CSV format
    • Regenerate staffing requirements after a modification has been made to the forecast
      • A link to the current forecast being used is displayed at the top left corner
      • Clicking on the forecast link will open a new tab and take you to the forecast UI
      • Modifications can be made to that forecast
      • Return to the Staffing Requirements tab and click on "Regenerate" to generate new requirements that include the modifications

    We are very excited for this new feature and look forward to your feedback.


    #WorkforceManagement
    #Forecasting

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    Belinda Herrera
    Genesys, Staff Product Manager
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  • 2.  RE: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

    Posted 26 days ago

    Very exciting.  But when you say next month, can you pinpoint a day/week for anticipated release?



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    Jodi Maffitt
    NA
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  • 3.  RE: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

    GENESYS
    Posted 26 days ago

    Hi Jodi,

    We are expecting to release this feature beginning on Monday, December 9th and completed by Wednesday, December 11th.



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    Belinda Herrera
    Genesys, Staff Product Manager
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  • 4.  RE: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

    Posted 25 days ago

    Will this be included in the CX3 license or an add on? 



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    Shelby Cronk
    Training and Education Specialist
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  • 5.  RE: 📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

    GENESYS
    Posted 25 days ago

    Hi Shelby, 

    Yes the Staffing Requirements feature will be included in CX3 license and the WEM add ons I and II.  

    Thank you,

    Chris Johnson



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    Christopher Johnson
    Director PM
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