Genesys Cloud - Main

 View Only

Discussion Thread View

New Genesys Cloud Q&A Show drops!

  • 1.  New Genesys Cloud Q&A Show drops!

    GENESYS
    Posted 16 days ago

    This week our Genesys Pro Services experts, @George Ganahl and @Maxim Tsvetov, answer some tough questions in the Genesys Community regarding streamlining voice campaigns, verifying user authentications within bot flows, quick reply slots, CIDR expansion, and Genesys Cloud data change events.

    Then, Nicole talks about the spooky October events happening in the Genesys Casual and Trivia Tower communities that give participants six ways to win treats from the Genesys Community Prize Wall!

    Watch now! 

    Chapters:

    0:00 - 1:30: Intro

    1:31 - 5:04: Question 1, Streamlining voice campaigns

    5:24 - 7:21 - Question 2, Verifying user authentications in botflows

    7:22 - 9:00 - Question 3, Quick reply slots

    9:01 - 11:44 - Community Contests in October

    11:45 - 14:30 - Question 4, CIDR expansion

    14:31 - 16:10 - Announcement about firewall configuration requirements

    16:11 - 20:12 - Personal Questions for George and Maxim

    20:13 - 23:48 - Question 5, Genesys Cloud data change events

    23:49 - 24:40 - Outro

    Resource Site Links: 

    https://help.mypurecloud.com/articles/step-up-authentication-during-a-web-messaging-conversation/

    Community pages to watch for October events: 

    Genesys Casual: https://community.genesys.com/communities/genesys-casual?CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9

    Genesys Trivia Tower: https://community.genesys.com/communities/trivia-tower?CommunityKey=e3054bf9-9569-48a2-a8f5-6754889caa29


    #CommunityVideos(TAM,QA,etc.)

    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources