Original Message:
Sent: 01-09-2025 10:14
From: Amy Sessions
Subject: New Genesys Community Setup Confusing
This page has all that information on it. Just scroll to the bottom and it's answered in the FAQ section.
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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
Original Message:
Sent: 01-09-2025 10:10
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing
Hi Matt
Thanks for that and what about the rewards I could have changed for will that return?
i was looking to change some of my points this january
also is there anywhere that shows how you can earn points in the new system?
Thanks
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Ziyaad Suliman
IT Manager
ElectroMechanica
Original Message:
Sent: 01-09-2025 08:55
From: Matt Lawson
Subject: New Genesys Community Setup Confusing
Hey Ziyaad,
I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:
1) Your points are not gone! They will be coming back.
2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.
Hopefully things start to make sense and look more familiar shortly.
Cheers!
Matt
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Matt Lawson
Genesys - Employees
Online Community Manager
Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing
the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels
I had a lot of points in the previous version which could have been changed to rewards which I can no longer see
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Ziyaad Suliman
IT Manager
Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing
I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.
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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing
Hi All
Who finds the new Genesys community very confusing ?
#CoffeeTalk