Hi All

Who finds the new Genesys community very confusing ?

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

Hi All

Who finds the new Genesys community very confusing ?

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

Hi All

Who finds the new Genesys community very confusing ?

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

Hey Ziyaad, 

I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:

1) Your points are not gone! They will be coming back. 

2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.

Hopefully things start to make sense and look more familiar shortly.

Cheers!

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

Hi Matt

Thanks for that and what about the rewards I could have changed for will that return?

i was looking to change some of my points this january

also is there anywhere that shows how you can earn points in the new system?

Thanks 

------------------------------
Ziyaad Suliman
IT Manager
ElectroMechanica

Original Message:
Sent: 01-09-2025 08:55
From: Matt Lawson
Subject: New Genesys Community Setup Confusing

Hey Ziyaad, 

I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:

1) Your points are not gone! They will be coming back. 

2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.

Hopefully things start to make sense and look more familiar shortly.

Cheers!

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

This page has all that information on it. Just scroll to the bottom and it's answered in the FAQ section.

Hi Matt

Thanks for that and what about the rewards I could have changed for will that return?

i was looking to change some of my points this january

also is there anywhere that shows how you can earn points in the new system?

Thanks 

------------------------------
Ziyaad Suliman
IT Manager
ElectroMechanica

Original Message:
Sent: 01-09-2025 08:55
From: Matt Lawson
Subject: New Genesys Community Setup Confusing

Hey Ziyaad, 

I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:

1) Your points are not gone! They will be coming back. 

2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.

Hopefully things start to make sense and look more familiar shortly.

Cheers!

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

Hi Matt

Thanks for that and what about the rewards I could have changed for will that return?

i was looking to change some of my points this january

also is there anywhere that shows how you can earn points in the new system?

Thanks 

------------------------------
Ziyaad Suliman
IT Manager
ElectroMechanica

Original Message:
Sent: 01-09-2025 08:55
From: Matt Lawson
Subject: New Genesys Community Setup Confusing

Hey Ziyaad, 

I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:

1) Your points are not gone! They will be coming back. 

2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.

Hopefully things start to make sense and look more familiar shortly.

Cheers!

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

Hey Ziyaad, 

I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:

1) Your points are not gone! They will be coming back. 

2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.

Hopefully things start to make sense and look more familiar shortly.

Cheers!

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

Hi Matt

I see im on 530 points should my gcap member status not be amber level?

Please advise

Hey Ziyaad, 

I am working with the Advocacy/GCAP team on this transition, and will allow them to address any questions/concerns that you have and provide more context. You can also email them directly (advocacy@Genesys.com). Here is what I know:

1) Your points are not gone! They will be coming back. 

2) There will be challenges available, the team is working on that implementation and will be providing updates in the community. Genesys Casual (the community this conversation is taking place in) is a great community to keep following because we will share major GCAP/Advocacy updates here.

Hopefully things start to make sense and look more familiar shortly.

Cheers!

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 01-09-2025 07:58
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

the old one would give daily tasks and you could see points and rewards this cant be seen any more and not clear on how you get up the levels 

I had a lot of points in the previous version which could have been changed to rewards which I can no longer see

------------------------------
Ziyaad Suliman
IT Manager

Original Message:
Sent: 01-09-2025 07:34
From: Amy Sessions
Subject: New Genesys Community Setup Confusing

I don't, though I'm sorry to hear that you do. Were you looking for something in particular? Perhaps we can get you pointed in the right direction.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Original Message:
Sent: 01-09-2025 07:30
From: Ziyaad Suliman
Subject: New Genesys Community Setup Confusing

Hi All

Who finds the new Genesys community very confusing ?

#CoffeeTalk
#General

------------------------------
Ziyaad Suliman
IT Manager
------------------------------

Hi All

Who finds the new Genesys community very confusing ?

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hi Matt 

how does the points work seems like I've been stuck at 99% for a while now 

Please can we have some direction here 

also how can you see your lifetime points?

Thanks

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hi Ziyaad!

The achievements bar under My Accomplishments shows your progress toward earning the available badges here in the Community. Your lifetime GCAP points will appear below that section under the Points subheading.

Hi Matt 

how does the points work seems like I've been stuck at 99% for a while now 

Please can we have some direction here 

also how can you see your lifetime points?

Thanks

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hi Matt, thanks for your response.

I have to ask, if GCAP 2.0 is not fully ready and there are migration tasks that sound to be slow and somewhat drawn out.  Why was the decision not made to keep GCAP 1.0 running until a full product was available?

With what is available now, it feels like the advocacy route has gone backwards?

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hi Adrian!

These are all fair points, and I understand your frustration with some of the friction this move has created. The decision to restructure our advocacy program has been in the works for a while, and our goal was always to move toward a more connected experience that would allow you to earn points across programs on one consolidated profile-rather than having to continue to log in to a separate advocacy website.

Because GCAP 2.0 is a more personalized experience, it focuses on direct outreach when we have an opportunity you would enjoy. So, while it might feel like GCAP is missing from your routine or that advocacy has gone backward, we're still operating behind the scenes and creating advocacy activity matches. We're just taking some of the heavy lifting out of the process by emailing you a direct match rather than you having to log in and check GCAP every day. When we received feedback during the launch that customers were missing the experience of browsing through activities, we adapted our approach to GCAP 2.0 to reintroduce the activity carousel customers were looking for on our Community page.

Unfortunately, there were some hiccups with the data migration that were outside of our control. Our entire team has been working on addressing this, and it is expected to be resolved soon. We have your points; nothing has been lost; the disconnect is with having those points load on your Community profile. Once those are up and running, you will probably hear our team shouting for joy from across the ocean. 😅

We're always looking for feedback as it helps us grow and improve your GCAP experience. I appreciate your patience and for taking the time to share your thoughts with us. If you have additional feedback or would like to speak more, you can always reach out to us directly at advocacy@genesys.com.

Thank you!

Hi Matt, thanks for your response.

I have to ask, if GCAP 2.0 is not fully ready and there are migration tasks that sound to be slow and somewhat drawn out.  Why was the decision not made to keep GCAP 1.0 running until a full product was available?

With what is available now, it feels like the advocacy route has gone backwards?

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Thanks for your response Kathryn.  I look forward to the features you are working on and will keep an eye out, hopefully you resolve the issues soon.

On another note, will there be a mobile app coming (even if just to carry out the carousel tasks) similar to version 1.0 or, will tasks always be carried out via the browser?

Hi Adrian!

These are all fair points, and I understand your frustration with some of the friction this move has created. The decision to restructure our advocacy program has been in the works for a while, and our goal was always to move toward a more connected experience that would allow you to earn points across programs on one consolidated profile-rather than having to continue to log in to a separate advocacy website.

Because GCAP 2.0 is a more personalized experience, it focuses on direct outreach when we have an opportunity you would enjoy. So, while it might feel like GCAP is missing from your routine or that advocacy has gone backward, we're still operating behind the scenes and creating advocacy activity matches. We're just taking some of the heavy lifting out of the process by emailing you a direct match rather than you having to log in and check GCAP every day. When we received feedback during the launch that customers were missing the experience of browsing through activities, we adapted our approach to GCAP 2.0 to reintroduce the activity carousel customers were looking for on our Community page.

Unfortunately, there were some hiccups with the data migration that were outside of our control. Our entire team has been working on addressing this, and it is expected to be resolved soon. We have your points; nothing has been lost; the disconnect is with having those points load on your Community profile. Once those are up and running, you will probably hear our team shouting for joy from across the ocean. 😅

We're always looking for feedback as it helps us grow and improve your GCAP experience. I appreciate your patience and for taking the time to share your thoughts with us. If you have additional feedback or would like to speak more, you can always reach out to us directly at advocacy@genesys.com.

Thank you!

Hi Matt, thanks for your response.

I have to ask, if GCAP 2.0 is not fully ready and there are migration tasks that sound to be slow and somewhat drawn out.  Why was the decision not made to keep GCAP 1.0 running until a full product was available?

With what is available now, it feels like the advocacy route has gone backwards?

Hey Adrian,

The new GCAP experience is still being built/integrated, so more functionality will be coming soon. In the future, GCAP challenges will be available on this site. Until then, we are running some contests in the community that you can enjoy and win prizes from. You can find the list here: https://community.genesys.com/prize-wall#cc

GCAP and team are working on migrating your points, and nothing will be lost in the transition.

If you have any questions for the GCAP team, you can email them at advocacy@Genesys.com. 

Thanks,

Matt

Hi Ziyaad,

I have to agree - having logged into GCAP daily to do the tasks and also separately participate in customer reference calls etc. I find this new setup terrible.

It took me a while to log in, I still don't see my old points, have no idea what I am supposed to be doing daily (if anything) and am pretty much at a point where I feel like giving up with it.

I know I am not alone as having spoken to colleagues who also used the old system they all agree.  This is not a "afraid of change" scenario, it just feels like the whole thing has gone backwards.  I can't imagine we few are the only ones who feel the same.

Happy for Genesys to reach out to me and actually give me a run down on what is expected from members here.  Otherwise this will sadly end a few years of participation from me.

Hi All

Who finds the new Genesys community very confusing ?

Hi All

Who finds the new Genesys community very confusing ?

I do...  

I was a member of GCAP program for years using both GCAP web site and mobile app. Now I am trying to get my access to the new system, filled out  the form as an existing member on GCAP web page to setup my profile, got a confirmation email but I still don't have access to GCAP and nothing is listed in my community profile… What am I missing?  Already sent an email to (advocacy@Genesys.com) waiting for response for now...

Hi All

Who finds the new Genesys community very confusing ?

I do...  

I was a member of GCAP program for years using both GCAP web site and mobile app. Now I am trying to get my access to the new system, filled out  the form as an existing member on GCAP web page to setup my profile, got a confirmation email but I still don't have access to GCAP and nothing is listed in my community profile… What am I missing?  Already sent an email to (advocacy@Genesys.com) waiting for response for now...

Hi All

Who finds the new Genesys community very confusing ?

Hi All

Who finds the new Genesys community very confusing ?

I also found it confusing, because even after you submit the "Join" form - despite being a returning member - it's still available to you.

I'm kinda disappointed by the whole thing to be honest, I had enough points for like $100 in Amazon credit but I was just saving it up, and then logged in after Christmas to find it was all gone, and I can't redeem it any longer. Was there any advance notice given? I would have redeemed it already if I had known.

Hi All

Who finds the new Genesys community very confusing ?