Genesys Cloud - Main

Is it just me? Or is the new status colour scheme for On-Queue is a poor choice?

Replacing the previous      sky blue colour, the On-Queue status is now using a      darker blue .

This colour (R:33 G67: B162 or HEX/HTML #2143a2) also happens to be the same blue colour being used across the rest of the Genesys Cloud user interface including: 

- text
- toggles
- buttons
- hover text/links



Previously it was clear and simple - sky blue = on queue. The distinctive lighter blue colour was immediately obvious it's related to the On Queue status.



Now the On-Queue status blends into the rest of the desktop and there is no longer a clear, simple visual colour indicator of when someone is in the On-Queue status.

It's even less obvious at a quick glance if:

• does the      blue mean the On-Queue status/colour? or
• is it just a UI element that is not releated to status?

 
It's even worse on dark-mode dashboards, the new blue colour just barely stands out anymore and is very hard to see.

All the Status colours were apparently changed to 'improve accessibility' - I can't imagine how the new dark blue • status colour is more accessible than the sky blue • status colour?

Genesys - please re-consider using the previous sky blue for On Queue status.
Or even better, give us the option to toggle for 'Easy Visibility' vs 'Accessibility' colours.
Otherwise, at least make it a blue that works in both dark mode and light modes that isn't part of the general UI colour scheme.

I've raised an idea https://genesyscloud.ideas.aha.io/ideas/EPUS-I-226 if you feel the same way and wish to vote on it.


#MakeOnQueueSkyBlueAgain

Thanks for raising this, Jeff. The point about a status colour blending into the rest of the interface is a fair one, since a status indicator is only useful if you can tell it apart at a glance, and dark-mode dashboards make that even harder. A toggle between 'easy visibility' and 'accessibility' colours seems like a reasonable middle ground, because accessibility and quick recognition don't have to compete. Good call putting it in the Ideas Portal so others can vote.

I agree that the new colour scheme could make the On-Queue status less distinguishable at a glance, particularly in dark mode.

The previous sky blue provided a clear visual distinction between presence indicators and the general UI elements. Using the same dark blue for On-Queue as for buttons, toggles, links, and other interface elements reduces that distinction.

I've upvoted the idea