Genesys Cloud - Main

Agentless Agentic Virtual Agents come in handy when you can use them in outbound flows. How? Think making appointments, gathering information for collections, or creating reservations from start to finish. Sr. AI Partner Architect, @Robert Wakefield-Carl , will show us an example of how an AAVA can create dinner reservations by using an outbound flow. He'll even give you tips and tricks on the best ways to set this up. 

Chapters:

0:00 - 2:34: Intro

2:35 - 8:25: Demo

8:26 - 11:41: FAQs about compliance and best practices

11:42 - 12:54: Outro

If you have any questions about this feature, pop them into the comments below and we'll get an answer for you! Happy watching!

#CommunityVideos(TAM,QA,etc.)

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Nicole
Senior Online Community Video Specialist
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Great initiative! We are about to test AAVAs in our customer service flows here at the contact center, with a very clear goal: providing a natural experience for the customer and considerably reducing human fallback (transfers to agents). Practical insights like this really help validate the strategy. Thanks for sharing, @Nicole Milliken and @Robert Wakefield-Carl!

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Luciano Gabriel de Sousa Lima
Senior Project Management and Performance Analyst | Equatorial Energia
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Thank you.

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Camila Meneghini
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Hi Nicole and Robert,

Thanks again for putting this together and sharing it with the Community!

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Phaneendra
Technical Solutions Consultant
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Thank you!

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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Thank you

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Steven
Journey Optimisation Analyst
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Thanks!!

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João Luiz
CX Analist
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Thanks :)

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Steven
Journey Optimisation Analyst
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Thanks a lot Robert! Was busy with the AVA and this gives some inspiration.

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Dennis van Steenbergen
DevOps Engineer Genesys Pureconnect
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Thanks for sharing!

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Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
Producer | Conductor | Composer
BT plc
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