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New Supervisor AI/Copilot Features Webinar

  • 1.  New Supervisor AI/Copilot Features Webinar

    Posted 02-27-2025 08:01

    Beyond is excited to announce a new recorded webinar on the new Supervisor AI/Copilot Features. 

    This webinar recording introduces you to the new Genesys Cloud WEM Supervisor AI Features, also known as Copilot. It speaks about the latest advancements, focusing on AI-driven features in Speech and Text Analytics (STA), and Quality Management (QM). It explains the structure of the text analytics system, the significant updates in speech and text analytics, and the configuration and use of AI insights in the organization. It also discusses the structure of the quality management system, the features of the evaluation assistance and AI scoring, and the key takeaways from the session.

    Interested in Learning more?  Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. For any questions, please contact beyond@genesys.com.

    #SpeechandTextAnalytics

    #QualityManagement

    #Copilot

    #AI


    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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