Beyond is excited to announce a new recorded webinar on Alternative Shift Trades. 

Alternative Shift Trades allow agents to trade daily shifts with the system based on rules and service goals that the administrator configures. There is an automatic approval process that can be enabled and a supervisor override feature as well. Within this webinar you will learn how to configure alternative shift trades and see how an agent can utilize it. It is recommended to have prior knowledge about Work Plans and Scheduling before watching this recording.

Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

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