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  • 1.  New Webinar Recording: Genesys AI - Implications for Business Strategies

    Posted 02-05-2025 18:53

    Beyond is excited to announce a new Webinar Recording is available: Webinar: Genesys AI - Implications for Business Strategies

    This webinar recording provides a comprehensive overview of Genesys Artificial Intelligence (AI)

    Participants will learn:

    • AI Fundamentals: An overview of core AI concepts and their importance for businesses today.
    • Genesys Predictive Routing (GPR) and Genesys Predictive Engagement (GPE): How Genesys leverages machine learning to optimize customer interactions and drive results.
    • Conversational AI: Insights into Natural Language Processing (NLP) and Natural Language Understanding (NLU) for creating more intelligent bots and voice assistants.
    • Generative AI Applications: Unlock the potential of Virtual Agents to automate flow processes and enhance efficiency.
    • Strategic Impact: Explore the broader implications of AI adoption on business strategy and decision-making.

    Interested in learning more? Comment on this thread and an expert will get back to you or, visit the Beyond Website for details. 

    For any questions, please contact beyond@genesys.com.


    #GenesysCloud
    #Training


    #GenesysCloud

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    Bob Sterner
    Product Manager, Genesys Beyond
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  • 2.  RE: New Webinar Recording: Genesys AI - Implications for Business Strategies

    Posted 02-05-2025 22:17

    Hi Bob, what's the rationale please for this one to also be put behind the learning subscription pay-wall?  Very disappointing.



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    Vaun McCarthy
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    Original Message


  • 3.  RE: New Webinar Recording: Genesys AI - Implications for Business Strategies

    Posted 02-07-2025 09:39

    Vaun, thanks for your interest in this webinar. I'm glad you asked this question because we would like to clarify how it can be accessed.  Most of our webinars are free when hosted live and then made available within our standard subscription about a week later. However, this webinar is an exception as it can be accessed via our free subscription once you're signed in to your Beyond account.

    In order to access the free subscription, ensure you sign up for a free account at https://register.beyond.genesys.com/beyond-registration and sign in. Once you're are signed into your account, click your profile silhouette in the top right corner of the page and select [My Dashboard] from the drop-down menu. Near the top of this page there should be a [Get Started] button that takes you to the free Beyond Learning Subscription. As the most recent addition to our free Beyond Learning Subscription, this webinar can be found at the bottom of the course list.

    Please let me know if you have any issues accessing this Webinar via the above steps and I'll be happy to help.



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    Bob Sterner
    Product Manager, Genesys Beyond
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    Original Message


  • 4.  RE: New Webinar Recording: Genesys AI - Implications for Business Strategies

    Posted 02-07-2025 16:28
    Edited by Vaun McCarthy 02-07-2025 16:28

    Thanks Bob, here's the confusion.  Going to the link you provided it says this:

    Clicking on the "Learn More" link takes you to the page with this at the top:



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    Vaun McCarthy
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    Original Message


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