Introduction to Reporting & Analytics with a Focus on Workforce Management
December 12th
11:00 AM in Eastern Time (US and Canada)
4:00 PM in the United Kingdom
5:00 PM in Amsterdam, Berlin, Rome
Webinar Outline
This comprehensive beginner's webinar introduces the powerful capabilities of Genesys Cloud Reporting & Analytics, with a dedicated focus on Workforce Management (WFM).
In this webinar, you will learn how to set up:
β’ Alerts that notify you when a metric leaves a defined range
β’ Performance Dashboards provide at-a-glance visibility into the health of your contact center
β’ Dynamic Views, especially Queue Activity and Skill Performance, for insights into specific areas of Workforce Management
β’ WFM-Specific Reports, such as Intraday Monitoring and Real-Time Adherence
Check out the event on the Events Page or Register Here
#Reports
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