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📢📣 Next Beyond Webinar - 12th December 📢📣

  • 1.  📢📣 Next Beyond Webinar - 12th December 📢📣

    GENESYS
    Posted 29 days ago

    Introduction to Reporting & Analytics with a Focus on Workforce Management

    December 12th 

    11:00 AM in Eastern Time (US and Canada)

    4:00 PM in the United Kingdom

    5:00 PM in Amsterdam, Berlin, Rome

    Webinar Outline

    This comprehensive beginner's webinar introduces the powerful capabilities of Genesys Cloud Reporting & Analytics, with a dedicated focus on Workforce Management (WFM).

    In this webinar, you will learn how to set up:

    •             Alerts that notify you when a metric leaves a defined range

    •             Performance Dashboards provide at-a-glance visibility into the health of your contact center

    •             Dynamic Views, especially Queue Activity and Skill Performance, for insights into specific areas of Workforce Management

    •             WFM-Specific Reports, such as Intraday Monitoring and Real-Time Adherence

    Check out the event on the Events Page or Register Here


    #Reports

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    Tracy
    Genesys
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