Genesys Cloud CX

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  • 1.  No Automatic refresh done for some of the interactions

    Posted 05-22-2022 15:17

    Hi All :)  ,

    I have question related to reporting , Which dashoboards [ Ex: Interaction ] under performance section in GC require manual refresh as sometimes automatic refresh is not done hence non updated data appear .

    It seems for some reason if we have some filters applied we have to perform a manual refresh so data can be updated .

    Regards


    #Reporting/Analytics

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    Ahmed EL Zahed
    Orange SA
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  • 2.  RE: No Automatic refresh done for some of the interactions

    Posted 05-24-2022 23:25
    Yes, this needs to be addressed.  Here are some ideas to vote on:

    Refreshing Saved Views in Workspace | Genesys Cloud Ideas Portal (aha.io)

    Auto Refresh - Interactions View | Genesys Cloud Ideas Portal (aha.io)

    The ability to filter or sort by all | Genesys Cloud Ideas Portal (aha.io)

    Eliminate the need to refresh when using | Genesys Cloud Ideas Portal (aha.io)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: No Automatic refresh done for some of the interactions

    Posted 05-25-2022 03:55
    Many thanks Robert for your help clarifying this :)
    I voted on the same , hope it be became eligible to be  moved to review soon .

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    Ahmed EL Zahed
    Orange SA
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