Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    Posted 07-31-2024 14:11
    Edited by Jason Tran 07-31-2024 14:12

    Been unable to delete schedule exports in the inbox that are recurring but don't have a problem when it comes to any that was run once.

    When I tried to deleted a recurring report I get a 400 bad request error. My account has all the permission to delete exports. Has anyone seen this issue before?

    is it because its part of a schedule and that needs to be deleted in order for it to work?


    #Reporting/Analytics



  • 2.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    GENESYS
    Posted 07-31-2024 16:02

    Hello Jason, 

    This might be because of a dependency. Do you get any other errors with this? Specifically in the UI?

    Cheers,



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    Posted 07-31-2024 16:06

    No it just won't delete the export at all unless the schedule export that is recurring is deleted entirely so looks like it is a dependency. 


    Original Message


  • 4.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    GENESYS
    Posted 08-01-2024 10:21

    Hi,

    We've identified the issue and are working on a fix.

    Thanks for your patience,



    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    Posted 08-02-2024 15:37

    Is there a ETA for the fix?

    Thank You


    Original Message


  • 6.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    GENESYS
    Posted 08-06-2024 15:35

    We've made the fix and are working on preparing it for production. Current, tentative ETA is early next week.



    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"

    NEW MEMBER
    Posted 08-13-2024 08:43

    Good Morning,

    I saw that the tentative ETA was early this week. I was just checking to see if that was still the ETA. I'm still receiving "Error Deleting Export
    There was an error deleting your export. Please try again later." when trying to delete exports.

    Thanks!



    ------------------------------
    Katie Ashmore
    Round Room LLC
    ------------------------------

    Original Message


  • 8.  RE: Not able to delete Schedule Recurring Export but able to delete the ones for "Run Once"
    Best Answer

    GENESYS
    Posted 08-13-2024 09:10

    Hi Katie, 

    We do our deploys over the span of a few days, and they started yesterday. We expect all regions should have the fix by Thursday if all goes to plan.

    Thank you for your patience.



    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources