Workforce Engagement Management

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  • 1.  Not allowing advisors to cancel requests within a certain time

    Posted 08-06-2024 08:52

    Hi,

    We are having issues with some advisors who seem to be requesting leave in case they need it and then cancel it at short notice if they don't. This stops advisors who do really need that leave from getting it approved. This was a functionality that we had when using one of genesis's competitors (Verint) that wouldn't allow advisors to cancel there leave if it was within a week of the leave starting (like an opposite of the waitlist if x days before start to expire from waitlist function currently in Time-Off Plans). 

    Do you know of anyway we could build such such a rule like that or is such functionality on the roadmap?

    Thanks

    James


    #TimeOff/HRIS

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    James Learmonth
    Benenden Healthcare
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  • 2.  RE: Not allowing advisors to cancel requests within a certain time

    GENESYS
    Posted 08-07-2024 08:37

    Hi James, 

    We currently don't have this functionality, but we would consider implementing it in the future. Here is an idea on the portal that others have voted on:
    https://genesyscloud.ideas.aha.io/ideas/WEM-I-311

    Please vote on it so we can increase the vote count. I agree with you, this would be a great feature to include.



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    Damaris Scott
    Genesys - Employees
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