Genesys Casual

It's already October?? How did that happen?! Well, at least it's time for a new Question of the Month where, if you answer, you can earn a new QOTM profile badge! Here we go: 

What's something you refuse to replace because "it still works"?

I love this question for so many reasons, and one big one is that it ties into our popular contest that is now live for the month of October; THE BOT BASH! Head over and submit your entry for the Bot Bash and you could win a prize if you have the best invention :)

As for the QOTM, I'll go first: 

When I lived in Atlanta we had this ancient washing machine that still had the wood panel design on the front and metal turn knobs. Nothing digital, just plain old school. It was super loud and basically a tank, but that thing never died. It had worked since the 80s! So we never replaced it and while it was clunky and ugly, it sure got the job done. They just don't make 'em like they used to! 

Now you go...what do you refuse to replace? Looking forward to your answers! And don't forget to play in the Bot Bash event, it only comes around once a year! 

#QOTM

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Nicole
Senior Online Community Video Specialist
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If this was last month's question, I would have had the same answer as you! The previous owners of our house left all appliances, so our washer was a loud clunky beast as well, but it did a great job! It started to develop a leak in recent weeks though, so we had to replace and the new one was delivered earlier this week! It was sad to see ol' reliable go, but I'm hopeful that the new one is a little more efficient on water and that is it significantly quieter!

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John Butine
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For me, it's my phone and my sneakers! As long as my phone still works and my sneakers are still wearable, I see no reason to replace them. I only give in when there's really no other option! 😂

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William Bortolucci
-CLARO NXT TELECOMUNICAÇÕES S.A.
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hahaha that's a funny one for me, because honestly the answer is basically everything that I have haha

If it weren't for my wife, I would probably still be using a phone from 2015, some shoes from 2019, and shirts from 2010 hahahahaha.

A few years ago my headset started falling apart (the cushions started falling)... I just glued it back together, it's still perfectly fine!!! 🤣

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Marcello
Senior PS Consultant
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The standard for those born in 1986 and 1987 haha

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 10-01-2026 12:20
From: Marcello Jabur
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

hahaha that's a funny one for me, because honestly the answer is basically everything that I have haha

If it weren't for my wife, I would probably still be using a phone from 2015, some shoes from 2019, and shirts from 2010 hahahahaha.

A few years ago my headset started falling apart (the cushions started falling)... I just glued it back together, it's still perfectly fine!!! 🤣

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Marcello
Senior PS Consultant
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Anything with a cord.  If I can fix it with duct tape, zip ties, or a strongly worded prayer, we're keeping it!

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Dan
Professional Services Architect/Technical Lead
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Actually, we only replace most things around the house when they break and can't be fixed anymore.
My mom's washing machine broke, so I had to buy her a new one. The other day, I had to listen to her complain for quite a while that the new machine doesn't wash as well as the old one hahaha.

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Camila Meneghini
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Hi Nicole Milliken!

I refuse to replace because "they still work" is my refrigerator!

It is hands-down the oldest appliance in my house. It doesn't have a fancy touchscreen, it doesn't make ice automatically through the door, and it definitely doesn't connect to Wi-Fi. But it's a total tank: it freezes everything perfectly, handles daily life without a hiccup, and has never needed a single repair call.

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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Definitely my old corded mechanical keyboard,
it doesn't have fancy wireless or RGB lights, but the keys feel amazing and it's basically indestructible.

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Atul
Workforce management analyst
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My old wired headphones. They may not be fancy, but they still sound good, never need charging, and never have Bluetooth pairing issues. As long as they keep working, I cannot justify replacing them! 😄

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Phaneendra
Technical Solutions Consultant
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Me too, I tried wireless ones, but I kept forgetting to charge them, so they'd be out of power whenever I wanted to use them...
My old headphones let me swap out the cable if It breaks

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Marek
.
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Original Message:
Sent: 10-01-2026 17:03
From: Phaneendra Avatapalli
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

My old wired headphones. They may not be fancy, but they still sound good, never need charging, and never have Bluetooth pairing issues. As long as they keep working, I cannot justify replacing them! 😄

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Phaneendra
Technical Solutions Consultant
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X2 

I know what you mean Phaneendra, I also love my wired headphones. 

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Roberto Rahamut
Consultant
JupiterCX
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Original Message:
Sent: 10-01-2026 17:03
From: Phaneendra Avatapalli
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

My old wired headphones. They may not be fancy, but they still sound good, never need charging, and never have Bluetooth pairing issues. As long as they keep working, I cannot justify replacing them! 😄

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Phaneendra
Technical Solutions Consultant
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Good wired headphones are definitely something to hold on to!

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Alisa
NA
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Original Message:
Sent: 10-01-2026 17:03
From: Phaneendra Avatapalli
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

My old wired headphones. They may not be fancy, but they still sound good, never need charging, and never have Bluetooth pairing issues. As long as they keep working, I cannot justify replacing them! 😄

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Phaneendra
Technical Solutions Consultant
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My everyday sneakers hahaha

They might look a little beat up and maybe held together by pure stubbornness at this point, but if they still fit and my toes aren't poking out the front yet, they're staying. Why fix what isn't broken (yet)? 😁

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[Maria Eduarda]
[Data Analyst]
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Shoes is probably mine. I do buy new shoes and trainers when a bargain comes up or something I really need, but I have ones the dogs have chewed and they are still going, well at least until they mysteriously disappear when I'm not looking. I've not got to the stage of checking the bin to see if my wife has just decided enough is enough!

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Richard Chandler
Connect
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My office chair. It squeaks like a dying robot every time I lean back, my coworkers can hear it from across the room, but I refuse to get a new one - it's perfectly "broken in" at this point. We've been through a lot of incident calls together. 😄

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Wichean
Engineer
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Akhil
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Hi,

Did someone mentioned sneakers? (I feel you bro)

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Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
Producer | Conductor | Composer
BT plc
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Nicole, I agree with what someone else said: my phone and my sneakers. The phone is old, but it works wonders for what I need, and my sneakers are worn out but super comfortable.

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Cesar
INDRA COLOMBIA
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I have to go with sneakers too. Right now I have a pair I wear everywhere. If they get dirty, I just hit them with a Lysol wipe. When they hit the point of no repair, they'll get turned into lawn mowing sneakers until they fully disintegrate.

I already have a new pair ready and waiting that I got on sale a couple years ago, but it is not their time yet.

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Seean Weaver
MAPFRE USA - Telecom Analyst
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The way I look at it.  If something gets to the point it doesn't work and can't be fixed with duct tape or super glue then it has to go.  Could be the reason I still have my old 2003 Ford Excursion!

The truck just keeps running

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Peter
Director of Telecommunications
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I'm almost mad at you for asking this question!  I'm terrible about being lured in by the shiny new thing.  I replace my golf clubs way too frequently. I always get the latest phone, etc. I guess that oddly enough the thing I keep around the longest is cars. I tend to drive them for hundreds of thousands of miles and when there just isn't any value left in it, I donate it to the local fire department to use for rescue training. My mom's voice in my head telling me how buying a new car is just a waste of money is always there.

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Marty Hand
CTO
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My Husband  - LOL.    We've been married 46 years so I think I will keep him.   

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Rose
Director of Contact Center Quality Assurance
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My black sleep shorts, the best part is you can go months without washing them.

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Yuri Andrade de Jesus
Genesys Support Analyst
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HSDHASHDAHSDHASHD 

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------

Original Message:
Sent: 10-02-2026 09:14
From: Yuri Jesus
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

My black sleep shorts, the best part is you can go months without washing them.

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Yuri Andrade de Jesus
Genesys Support Analyst
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A good example would be my T-shirts.

1- New T-shirt → for going out.
2- Slightly worn T-shirt → for the gym and other less important events.
3- Used T-shirt → mostly for staying at home, but still good enough for going to the grocery store.
4- Old T-shirt → becomes pajamas.
5- Extremely old T-shirt → gets cut into pieces and becomes cleaning rags.

Basically, I don't replace T-shirts. I just give them new jobs until they have absolutely nothing left to give. 😂

hahahaha, so true.

Worst part is deciding when to move them between categories hahaha

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Marcello
Senior PS Consultant
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Original Message:
Sent: 10-02-2026 09:37
From: Guilherme Hernandez Hubner
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

A good example would be my T-shirts.

1- New T-shirt → for going out.
2- Slightly worn T-shirt → for the gym and other less important events.
3- Used T-shirt → mostly for staying at home, but still good enough for going to the grocery store.
4- Old T-shirt → becomes pajamas.
5- Extremely old T-shirt → gets cut into pieces and becomes cleaning rags.

Basically, I don't replace T-shirts. I just give them new jobs until they have absolutely nothing left to give. 😂

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Guilherme Hernandez Hubner
Senior IT Support Analyst
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My old Casio watch. It has been through a lot, but it still works perfectly. As long as it keeps telling the time, I see no reason to replace it. 😄

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Kleber Tadeu
Resolution Manager
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If I love it, I keep it until it's waaaaaay past its prime. I had black boots that I loved so much I had them resoled twice. After the third resole, they no longer fit so I had to get rid of them. Drove my 2005 Mustang for 20 years. Probably replaced every part except the engine until driving any distance beyond my neighborhood became a crap shoot. I (sadly) sold it to a guy and his cousin who were going to refurbish it to its former glory.

I don't have anything I'm hanging onto right now, but give me time... 😁

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Ginger Conlon
Director of Customer Stories
Genesys
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That is an amazing run with your mustang!  I'm sure that was hard to finally let it go, but at least it's still going!

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Alisa
NA
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Original Message:
Sent: 10-02-2026 09:54
From: Virginia Conlon
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

If I love it, I keep it until it's waaaaaay past its prime. I had black boots that I loved so much I had them resoled twice. After the third resole, they no longer fit so I had to get rid of them. Drove my 2005 Mustang for 20 years. Probably replaced every part except the engine until driving any distance beyond my neighborhood became a crap shoot. I (sadly) sold it to a guy and his cousin who were going to refurbish it to its former glory.

I don't have anything I'm hanging onto right now, but give me time... 😁

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Ginger Conlon
Director of Customer Stories
Genesys
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It was! But I'm glad it got a 2nd life. 

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Ginger Conlon
Director of Customer Stories
Genesys
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Original Message:
Sent: 10-08-2026 12:56
From: Alisa Mizer
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

That is an amazing run with your mustang!  I'm sure that was hard to finally let it go, but at least it's still going!

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Alisa
NA
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Original Message:
Sent: 10-02-2026 09:54
From: Virginia Conlon
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

If I love it, I keep it until it's waaaaaay past its prime. I had black boots that I loved so much I had them resoled twice. After the third resole, they no longer fit so I had to get rid of them. Drove my 2005 Mustang for 20 years. Probably replaced every part except the engine until driving any distance beyond my neighborhood became a crap shoot. I (sadly) sold it to a guy and his cousin who were going to refurbish it to its former glory.

I don't have anything I'm hanging onto right now, but give me time... 😁

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Ginger Conlon
Director of Customer Stories
Genesys
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Our 2002 Rav4. Still chugging along. Just had to replace the alternator ($160 or so for the part and a couple of hours to replace it...) which is a lot cheaper than the $30,000 my sister just paid to replace her 2004 Rav when it died :-)

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George Ganahl, Orchestrator Maestro
Technical Adoption Champion
Genesys
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Jose
Unknown
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I refuse to replace my Kenmore 80 series washer and dryer. They have been going strong since 1997. I've had to replace a couple parts over the years, and I was able to do it myself. There is a lot to be said for the reliability of the uncomplicated.

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Sherri
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I have a laptop-it's "old" (from 2018), but it's really good... and I actually work on it, lol.
The keys stopped working, so I buy got an external keyboard.
The screen broke, so I bought an external monitor.
I refuse to part with it.
Core i7, 16GB-it's still great, lol.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------

At this point, it's not even the same laptop there hahahaha, you're building a frankenstein.

Talking about keyboards, my "0" is not working on the number pad... But there is another 0, so I refuse to buy a new keyboard 🤣

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Marcello
Senior PS Consultant
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Original Message:
Sent: 10-02-2026 16:41
From: Kaio Oliveira
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

I have a laptop-it's "old" (from 2018), but it's really good... and I actually work on it, lol.
The keys stopped working, so I buy got an external keyboard.
The screen broke, so I bought an external monitor.
I refuse to part with it.
Core i7, 16GB-it's still great, lol.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------

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Mario
MMO
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We have a window unit in our Florida room that has been there for 40 years, but it refuses to quit. We even bought a new one to replace it but just can't bring ourselves to get rid of it. 

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Andrew Saltonstall
Pensacola Christian College, Inc.
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Marone
Specialist - Assisted Channels (CX, EX, Genesys Cloud)
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My watch and sneakers are going to be so hard to replace as they work perfect 😊

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Harshit Rana
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Hi Nicole!

Mine was my phone. I used it for almost 6 years, through cracked corners, a battery that died by lunchtime, and storage that was always "almost full." Every time a new model came out, I just looked at it and thought, "Mine still works, why bother?"And it did work, right up until the day it simply stopped. No warning, no drama, it just decided it was done.

The new one is great, but I still feel a little guilty about the old one. Six years of service, well-deserved retirement. 😅

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Robson
Coordenador de Infraestrutura
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What's something you refuse to replace because "it still works"?

In my opinion the things which I do not want to replace is knowledge which I gain in this long journey. This helps me to find against illiteracy and also hope others also do not want to replace this thing.

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Raj
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Hi @Nicole Milliken, that's a great question. I've had a French press for years, you can tell it's showing its age, and I only ever replace the filter. Are there better ones out there? Sure, but it's my companion during long nights of studying or working; I don't feel right without it, so I refuse to replace it, hahaha.

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Juan Carlos Guzman
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Hands down for me would be my Android phone.  I had to send my phone in for repair and used my daughter's iPhone 12 for the week or so, and I can tell you that was the worst week ever.  I just don't understand how Apple users are so complacent in not wanting to change how their phone works.  Give me Android over Apple any time!

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Robert
Senior AI Partner Architect
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For me, it's the classic wired keyboard and mouse. 😄

They may not be the latest or most exciting technology, but when something is reliable, responsive, and simply gets the job done, I see little reason to replace it just for the sake of upgrading.

Sometimes "it still works" is actually a pretty good feature!

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Nitin
Assistant Vice President
------------------------------

This!! I never have to worry about the battery dying on my accessories and I'm not walking around with my keyboard or mouse, so why does it need to be wireless?

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Catherine Behrens
Business Analyst
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Original Message:
Sent: 10-04-2026 07:30
From: Nitin Verma
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

For me, it's the classic wired keyboard and mouse. 😄

They may not be the latest or most exciting technology, but when something is reliable, responsive, and simply gets the job done, I see little reason to replace it just for the sake of upgrading.

Sometimes "it still works" is actually a pretty good feature!

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Nitin
Assistant Vice President
------------------------------

Our 35-year-old table fan is still going strong! Despite buying larger, modern replacements, we still stick to the old reliable one because it gives the best cold air during the summer heat 😊.

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AJAY KUMAR
Technical Solutions Consultant
13x Genesys Certified
------------------------------

My old wired headset. I've been offered fancy wireless ones many times, but this one has survived years of demos, client calls, and back-to-back meetings. No battery to die mid-call, no pairing drama. Plug it in and it just works. Why would I replace that?

Heading over to the Bot Bash now, time to build something that'll last as long as that earphones!

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Sebastian
Ingeniero de Proyecto
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I used to have a jacket that I used for more than 15 years. I used it for the first time when I was 16, when it was all baggy and long in my body, and used it until I was 35. My wife almost threw a party when I told her it was time to retire the jacket 😂
The jacket had seen better days, for sure, but it was still comfy, and I donated it.

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Rafael Marciano BELISRCIANO
Genesys - Employees
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I still have my 2012 Suzuki Swift Sport, it's still really reliable and even though i bought a new car a couple of years back, I refuse to sell it for sentimental reasons.  Sometimes sentimental things are the hardest to let go.

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Robert
Contact Centre Technology Analyst
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Original Message:
Sent: 10-05-2026 00:35
From: Rafael Marciano BELISRCIANO
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

I used to have a jacket that I used for more than 15 years. I used it for the first time when I was 16, when it was all baggy and long in my body, and used it until I was 35. My wife almost threw a party when I told her it was time to retire the jacket 😂
The jacket had seen better days, for sure, but it was still comfy, and I donated it.

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Rafael Marciano BELISRCIANO
Genesys - Employees
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My chair hahahha- it is missing some screws at this point

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Ruchi
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Nirav
------------------------------

Hi,

That's a nice question.
My Television unit which is working on daily basis for more than 15 years now.

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Akshay
Senior Network Consultant
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I refuse to replace my hair dryer, even though it is big, heavy, and noisy. I've tried others in the past, but they burn out or don't last, so I always have to go back to my old one-which has never let me down so far.

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Erika Giraldo
Consultant
------------------------------

For me, it is my small purse. It is small enough to hold credit cards, ID and cell phone, but big enough to take into stadiums and concert venues. I've taken it to different venues in different states and it always passes. I hope that style of bag never gets discontinued, otherwise I will have to buy all of them that I can find!

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Francis
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I have classic separation anxiety with things that still work. 😂

I'll actually buy the replacement in preparation for the old/worn-out thing eventually breaking... and then continue using the old one because it still works.

So now I have the replacement sitting there ready to go, while the original gets another two years of service. Apparently, "worn out" and "broken" are two very different things to me.

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Justin
Senior Telephony Engineer | Genesys Cloud CX & Contact Center Platform Owner
------------------------------

For me, it is my camera.

Even with smartphones taking great pictures today, I would not replace my camera because it still works perfectly and I really enjoy using it.

I like taking my camera when I travel, go for a walk, or spend time with my family. There is something special about taking pictures with a real camera and capturing those moments.

So, as long as it still works, I will keep it! 

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Carlos
Solution Consultant
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My Car!  It is a 2016... just had a 10 year bday and it drives like a champ! 🚙

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Patricia
Product Specialist
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I both love and hate this question! I WISH I had some of my grandmothers appliances, pots and pans that lasted her for decades- they really don't build things the way they used to! I wish i had kept my old washing machine, the new ones just dont clean as well either! 

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Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
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Here in Chile, it has to be the classic stovetop toaster. It's just a simple metal grid that you put on top of the gas burner, place the bread on it, and flip it by hand. No buttons, no cables, no settings, just fire and attention (if you look away for a second, your bread is gone 😅).

We have an electric toaster at home, but honestly, bread from the stovetop toaster tastes better. Many Chilean homes still have one, and I don't plan on replacing mine anytime soon!

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Diego
NA
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Such a great question. I would have to say being hard wired into my network. Nothing like it and don't have to fiddle around with the WiFi...lol

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Jonathan Nolan
President, Dunamis Consulting Inc (DCX)
------------------------------

My old wired mouse. In a world of AI, cloud computing, and smart everything, it keeps faithfully clicking away without a single complaint. It may not be flashy, but it's achieved legendary status in my home office: if it isn't broken, it isn't getting replaced!

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Francis Guo
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Raja Sridhar Nagella
------------------------------

My cross country ski I have used for 10 years and they are still working fine so these I refuse to replace for many years.

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Eystein
Systemutvikler Genesys Applikasjonsspesialist
------------------------------

For me, it's my old laptop bag. 😄

It has been with me for years, has travelled through countless office days, projects, and even a few stressful production support calls. The zippers aren't as smooth as they used to be, and it definitely looks like it has seen better days, but it still does the job!

Every time I think about replacing it, I end up thinking, "Why replace it when it still works?" 😂

I guess sometimes reliability wins over having something new!

#QOTM

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Akshat
CTI Engineer
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I have a leather coat I have worn every winter for 25 years. Its a bit weathered now, but that just gives it character.

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Stephen Edwards
Results CX
Sr Director
------------------------------

I have an old T480 ThinkPad (the last of the great ThinkPad models, perhaps) I just keep upgrading rather than swapping out. I think 2027 might be the year for it, though. 

Also, shoes. I will run a good pair of shoes into the ground, especially old Chuck Taylors.

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Zachary
Manager
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My work upgraded me from a T480 to an HP Probook. They wiped and let me keep the T480 for home use. It was either that or they were going to toss it. Still works fine for light use but was getting too slow for work applications and coding.

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Seean Weaver
MAPFRE USA - Telecom Analyst
------------------------------

Original Message:
Sent: 10-06-2026 09:40
From: Zachary Houghton
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

I have an old T480 ThinkPad (the last of the great ThinkPad models, perhaps) I just keep upgrading rather than swapping out. I think 2027 might be the year for it, though. 

Also, shoes. I will run a good pair of shoes into the ground, especially old Chuck Taylors.

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Zachary
Manager
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Yeah, I'm in that same boat. T480 still rocks it when I pop a Linux distro on there, but I'm thinking of just moving to the Apple ecosystem in the new year. Still, it hung in there for a long time and "just works"!

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Zachary
Manager
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Original Message:
Sent: 10-06-2026 10:26
From: Seean Weaver
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

My work upgraded me from a T480 to an HP Probook. They wiped and let me keep the T480 for home use. It was either that or they were going to toss it. Still works fine for light use but was getting too slow for work applications and coding.

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Seean Weaver
MAPFRE USA - Telecom Analyst
------------------------------


Original Message:
Sent: 10-06-2026 09:40
From: Zachary Houghton
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

I have an old T480 ThinkPad (the last of the great ThinkPad models, perhaps) I just keep upgrading rather than swapping out. I think 2027 might be the year for it, though. 

Also, shoes. I will run a good pair of shoes into the ground, especially old Chuck Taylors.

------------------------------
Zachary
Manager
------------------------------

My submission is my matte black, wired Logitech USB mouse.

I bought it for about twelve quid back in 2007 using cash from my very first retail job. For seven years, it survived stockrooms, home laptop use, and being tossed into the bottom of rucksacks.

When I finally made the jump from retail to an office job twelve years ago, I brought it in as a backup because the "standard-issue" company mouse felt cheap. Ten years ago, when I moved to my current employer, it came with me on day one and plugged straight into my new desk dock.

The matte finish has long since worn down to a shiny patch where my thumb sits, the brand logo vanished probably around 2015, and the rubber scroll wheel lost its texture years ago. People on my team regularly ask why I haven't swapped it for a sleek, wireless ergonomic mouse like everyone else.

My answer is always the same... it never drops a Bluetooth connection, it never runs out of battery, and the left-click switch has never once misfired in nineteen years. Wireless mice lag and die. This cheap bit of plastic has outlasted multiple work laptops, a career change, and a solid decade at my current desk.

Until the day it actually stops clicking, i'll be keeping it in my bag!

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Dale Wylie
GCX-GCP
Unified Communications Engineer
------------------------------

My RIDICULOUS microwave lol!

It's absolutely GIANT and such an eyesore, but it certainly gets the job done. With two littles, it's in use every day and I love all the buttons for weirdly specific things like 'chicken nuggets'. I'm okay giving up the extra counter space for as long as possible with this thing haha!

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Bryn
Manager of Strategic Initiatives, Analytics
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My phone. 

I literally switch my phone every 4-5 years. Not a fan of the hype of the new iphone 1XX 

I still have and use my good old iPhone 13. (Before that I was using my iPhone 7, I still have it in the drawer tho)

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Juan Sebastian
Principal Technical Account Manager
------------------------------

Status report for my college hoodie:

• Uptime: 20 years
• Known issues: frayed cuffs (severity: "wife says throw it away")
• Change request to decommission: denied, repeatedly
• Latest update: now deployed to a second user, my oldest daughter, for at-home use

Verdict: still in production. No plans to replace.

MinHyuk Lee

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MinHyuk
na
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I would say my corded headphones. The Sennheiser HD 25. Built like a tank, replaceable parts.

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Karl
x
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Marcelo Breda
SOLUTION ARCHITECT SR
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All my cast iron kitchen items stay in rotation, and will forever!

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Lina
Voice Operations Manager
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I have a crock pot that was a wedding gift from 23 years ago.  While it still works, it has always just had two settings:  Hot and Hotter than that.  It works, you just can't let something simmer all day, and I feel wasteful getting a new one, but its not really the point of a "slow" cooker.

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Tara
Director, Contact Centre Operations
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I have that same issue! I call it my pressure cooker with no pressure. It cooks as fast as my instapot so I rarely get that out 🤣

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Catherine Behrens
Business Analyst
------------------------------

Original Message:
Sent: 10-07-2026 11:52
From: Tara Sevigny
Subject: October Question of the Month: What's something you refuse to replace because "it still works?"

I have a crock pot that was a wedding gift from 23 years ago.  While it still works, it has always just had two settings:  Hot and Hotter than that.  It works, you just can't let something simmer all day, and I feel wasteful getting a new one, but its not really the point of a "slow" cooker.

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Tara
Director, Contact Centre Operations
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My pajamas and soccer shoes.

The more i use the more i like
it's fit perfect
I could go shop wear just those

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Christian Kato
NACoddera Software Ltda
------------------------------

Hi,

For me it has to be my wired mechanical keyboard from a decade ago. It does not have fancy RGB lightings or Bluetooth connectivity, and the keys are so loud they wake up the whole house. But the typing experience is unmatched, it never suffers from input lag and it just refuses to die. They really don't build them like they used to!

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Abhinesh
na
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I'm hanging on to my iPhone until it gives up on me, or it can't be upgraded any longer!

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Stacy
AVP - Contact Center Technology
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My basic HD antenna works; nothing special about it, but solid. 🙂

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James
Senior Manage Solutions Architecture
------------------------------

Meu mouse silencioso

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Kleber Andrade
------------------------------

I give a couple answers that both popped into my head at about the same time:

1) Clothes and shoes - I won't replace them until they start getting holes (holey?) and/or are just generally falling apart and/or my wife throws them away, lol.

2) Nintendo Wii (no judging, lol) - I still play the thing periodically and while it may be total cheese to some, I love it still.  😃

------------------------------
Tony Whitley
Operations Manager
GCX-WFM, GCX-SCR, GCX-QM, GCX-OD, GCX-GCP, GCX-GCD, GCX-ARC, GCX-AI-GPE, STA, and GCAI-Chatbots
------------------------------

For me it is my super cheap watch. I have got newer watches as gifts or even for myself. Always come back to my old timex. 

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Bradley
Unknown
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My 1983 Microsoft mouse. It has had the innards replaced with optical and USB. Who needs ergonomics?

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Adrian
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My backpack! It's been the same since 2009 and is still really good! Have some scars and a lot of history to tell, but it's my favorite one.

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Arthur Pereira
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Great question, Nicole! Mine is my keyboard, and it's missing the F1 key. 😄

I refuse to replace it because it still works perfectly for everything I need. And honestly, with AVA in the picture, who needs the traditional "help" key anymore? Why press F1 when an agentic virtual agent can figure out the problem and sort it out for you?

Maybe that's the real upgrade path: the keyboard stays, the help desk evolves. 🚀

Looking forward to reading what everyone else refuses to let go of. 

Regards!
#QOTM #AVA

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Roberto Rahamut
Consultant
JupiterCX
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Sandor
-
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My football boots, they will last for years with a bit of TLC. 

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James
------------------------------

My low profile Cougar Vantar keyboard! It's great for typing, study and work.
I refuse to replace it until it damage.

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Rafael
Telecom Engineer
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For me, it's my garage refrigerator.  It's simple of simple and it's 20 years old.  We thought it stopped working a few months ago and I was so sad to see it go, luckily it was a hidden breaker and she's still running strong!  We have also moved it 5 times and one of those moves was across the country!  They just don't make them like that anymore and I will keep her as long as she still does her job!

Also, my microsoft ergonomic keyboard.  To replace it is probably 3x what I paid for it. So I will keep it and try to fix it for as long as I can!

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Alisa
NA
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Eu me recuso a trocar meus fones de ouvido antigos! Eles já não são os mais novos nem os mais bonitos, mas continuam funcionando perfeitamente. O som é bom, a bateria ainda dura bastante e eu já estou acostumada com eles. Enquanto continuarem funcionando, não vejo motivo para trocar! 😄

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Kayanne
na
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Rohit
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